Store Operations Manager

Store Operations Manager

Lima, Ohio

Job description

JEWELRY STORE MANAGER

Basic Function:

Direct the daily operation of assigned Store to achieve sales and profit through leadership and training in accordance with Company standards, policies, systems, and procedures.

Minimum Requirements:

• Must have retail management experience.
• Must have jewelry experience.
  
• Must be skilled in leadership, coaching, training, sales generation, customer service, communication, conflict resolution, and time management.
• Highly organized and able to adapt to quickly to changing priorities.
• Must be able to provide feedback, develop others, embrace, and lead change, and make clear and defined decisions.
• Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently.

Responsibilities:

• Maximizes the sales and standards performance of all Team Members.
• Strictly adheres to and enforces all Company policies and procedures in support of the Company’s business objectives, guest first philosophy and full compliance of systems.
• The position is responsible for monitoring store performance.
• The position is required to cultivate and maintain an atmosphere of teamwork and cooperation.
• Establishes a positive, professional results-oriented work atmosphere.
• Contributes to an environment of total guest satisfaction by making the guest’s needs a priority.
• Effectively delegates assignments and follows up to verify completion. Provides assistance and training as necessary.
• Maintains the neatness and cleanliness of the sales floor, office, windows, and storage areas.
• Conducts regular store meetings to keep Team Members well informed about Company policies and procedures. Advises Team Members of all upcoming special events (i.e., promotional events, diamond events, etc.) and promotions. Executes the necessary planning and preparation to guarantee the success of those events.
• Conducts special event meetings and trains Team Members to achieve special event goals.

Principal Accountabilities:

• Achieves profit goals as determined by the Company by controlling markdowns, expenses, payroll, and Design & Service Center utilization.
• Oversees the sales floor, office, and inventory functions. This includes, but is not limited to, Merchandise Piece Counts, Deposits, and call logs.
• Monitors the saleability of the merchandise (i.e., ticketed properly, clean, and properly displayed).
• Effectively delegates assignments and responsibilities to Team Members and closely supervises their completion. Provides assistance and training as necessary.
• Advises District Manager of merchandise requirements and excesses. Compiles and follows up on guest requests.
• Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information. Strictly adheres to Company guidelines pertaining to discount policies.
• Follows Company guidelines regarding window and showcase displays. Advises management of guest comments and responses to advertising programs.
• Maintains high level of guest service and follow up while utilizing Clienteling.

Required Skills and Abilities:

• Demonstrate the highest level of professionalism to guests and Team Members always displaying integrity and honesty, and by enforcing and adhering to Company policy as defined in various manuals and in the Code of Conduct.
• Ability to achieve outstanding sales performance and to lead and train by example.
• Display a positive and enthusiastic attitude to inspire and motive others to achieve and attain goals.
• Excellent planning, organizational, delegation and follow-up skills.
• Ability to work independently without immediate supervision.
• Ability to accept responsibility and meet deadlines.
• Ability to effectively plan and organize the duties of others.
• Ability to set priorities.
• Display a professional approach and image.
• Ability to understand and thoroughly explain detailed information.
• Willingness and ability to effectively provide positive and constructive feedback as needed.
• Reliable and dependable.
• Ability to communicate, understand and empathize with others.
• Willingness and ability to accept responsibility, to make decisions and to delegate when appropriate.
• Ability to motivate, persuade and influence the actions of others.
• Ability and willingness to apply the personal effort and time necessary to attain goals and objectives.

Job Type: Full-time

Salary: Highest Pay in the industry depending on experience

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance