What are the responsibilities and job description for the Shift Manager position at Dunkin'?
Team Lead Job Description
The team lead sets goals, provides job assignments, and motivates others, celebrating successes and providing timely feedback.
Responsibilities
- Team Environment: Support a respectful team environment, communicate shift priorities, goals and results with team members, support the training of crew members as requested, provide coaching and feedback to crew members.
Operational Excellence
- Create and maintain a guest first culture in the restaurant.
- Resolve guest issues.
- Ensure Brand standards, recipes, and systems are executed.
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
Profitability
- Drive sales goals and results.
- Execute restaurant standards and marketing initiatives.
- Manage cash over/short during shift.
- Ensure all products are prepared according to Brand standards.
Skills and Qualifications
- Fluent in English.
- Restaurant, retail, or supervisory experience.
- Basic computer skills.
- At least 18 years of age (where applicable).
- High School diploma or equivalent, preferred.
Competencies
Great Focus
- Understand and exceed guest expectations, needs and requirements.
- Display a sense of urgency with guests.
- Seek ways to improve guest satisfaction; ask questions, commit to follow-through.
- Resolve guest concerns by following Brand recommended guest recovery process.
Passion for
- Set and maintain high standards for self and others, act as a role model.
- Consistently meet or exceed goals.
- Contribute to the overall team performance; understand how his/her role relates to others.
Problem Solving and Decision Making
- Identify and resolve issues and problems.
- Use information at hand to make decisions and solve problems; include others when necessary.
Interpersonal Relationships & Influence
- Develop and maintain relationships with team members.
- Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.
