What are the responsibilities and job description for the Assistant General Manager (AGM) - Holiday Inn Express East Evansville, IN position at Dunn Hospitality Group?
The Holiday Inn Express East is searching for the right candidate who is focused on providing the best customer service at a first-class hotel.
This person must have a strong background in the hotel industry, have leadership experience, great communication and organizational skills, and be willing to go the extra mile not only for our guests but the hotel staff as well.
POSITION PURPOSE The Assistant General Manager supports the General Manager in directing and coordinating activities of multiple departments, including: guest room services, guest services, food and beverage, maintenance and sales. The Assistant General Manager operates according to company policies and procedures to maximize profits, minimize expenses and ensure guest satisfaction.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS Essential functions include the following. Other duties may be assigned.
- Serve in the role of General Manager when he/she is absent from the business and perform duties specific to that position.
- Coordinate activities in multiple departments, including: guest room services, guest services, food and beverage, maintenance and sales.
- Adhere to all company policies and procedures and ensure that staff adheres to the aforementioned to meet business goals and objectives.
- Review and approve the daily sales report and other company reports ensuring accuracy and timely distribution.
- Review and approve all department payables ensuring accuracy and compliance with the budget.
- Assist the General Manager in addressing and resolving daily operational issues to ensure guest and hotel satisfaction.
- Inspect guest rooms and common areas regularly to ensure the highest standards are met for guest satisfaction, maximized profits and minimized expenses.
OTHER FUNCTIONS
- Prepare for and attend management meetings as necessary.
- Serve as a positive, property ambassador to external and internal audiences.
- Coordinate company events to encourage inter-department involvement according to established policies and procedures.
- Conduct site visits to ensure sites are adhering to company policies and procedures and guests are satisfied.
SUPERVISORY FUNCTIONS
- Perform payroll function for all departments ensuring timely and accurate disbursement of wages. Track all vacation requests ensuring fair and accurate distribution of time off.
- Hire and terminate staff as needed according to established company policies and procedures.
- Develop and coach staff for overall business improvement and high employee performance.
- Oversee training for staff in multiple departments, including: guest room services, guest services, food and beverage, maintenance and sales according to established policies and procedures.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Schedule varies based on property needs. Typically, evenings and weekends.
COVID-19 considerations:
To keep our staff and guests as safe as possible, we are following the "Safe Stay" guidelines established by the American Hotel Lodging Association, as well as following all Holiday Inn Express branded guidelines.
Education:
- Bachelor's (Preferred)
Experience:
- Hospitality: 5 years (Preferred)
- Hotel management: 3 years (Required)
Work Location: One location
Job Type: Full-time
Pay: $48,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Education:
- Bachelor's (Preferred)
Experience:
- Hospitality: 1 year (Preferred)
- Hotel: 5 years (Preferred)
- Customer Service: 3 years (Preferred)
- Supervisor: 3 years (Required)
- Dual Brand: 1 year (Preferred)
- Hotel management: 3 years (Preferred)
Ability to Relocate:
- Evansville, IN 47715: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $50,000
