Member Service Associate (Waukee, IA)

Description

A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Member Service Associate role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $21.45 / HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

DupacoDifference.

You’ll be :

Welcoming guests by greeting them with a warm smile as they enter through our branch doors

Educating members and potential members on appropriate credit union products and services

Optimizing the use of available technology and demonstrating how to use it

Encouraging members to utilize the Interactive Teller Machines (ITMs) by explaining the features and benefits and assisting members with ITM transactions as needed

Serving as back up Teller to the ITM by processing deposits, payments, withdrawals, cashed checks, etc. and performing miscellaneous operation duties in accordance with established policies and procedures

Perform vault duties which are not limited to : cash orders, balancing vault, balancing and filling ITM / ATM units in branch

Perform entry level member service duties and other duties as assigned

You’ll need :

High school diploma or equivalent (i.e. GED) or equivalent experience

Ability to exude confidence and lead by example in providing outstanding member service to members, potential members, and coworkers

Excellent communication skills with the ability to adjust your communication style to your audience

A positive attitude and strong desire to help others

Strong computer skills

Ability to promote a professional image of the credit union at all times

Qualifications

Behaviors

Preferred

Loyal : Shows firm and constant support to a cause

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Preferred

• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $21