What are the responsibilities and job description for the Collections Manager position at DuPage Credit Union?
Join us at DuPage Credit Union, where we're proud to be part of DuPage County for over 65 years.
We have an exciting opportunity in our Collections Department for a new Collections Manager.
At DuPage Credit Union, we are driven by our vision and values, which shape our culture and guide us in everything we do. These values reflect what we stand for and guide how we operate:
As a Collections Manager, you will lead with these values, ensuring effective loan recovery while maintaining compliance and fostering a high-performing team.
Key Responsibilities:
- Lead and manage the collections department, providing coaching, mentorship, and performance oversight.
- Develop and implement collection strategies to minimize losses and maximize recovery.
- Ensure compliance with federal, state, and local regulations (FDCPA, FCRA, Fannie Mae).
- Monitor and assess delinquent accounts, implementing corrective actions as needed.
- Oversee asset repossessions and charge-offs, ensuring regulatory compliance.
- Prepare and present monthly performance reports, analyzing key collection metrics.
- Enhance member relationships, balancing recovery efforts with exceptional service.
- Oversee training and development to keep the collections team up to date on industry best practices.
- Identify high-potential employees, fostering career growth and succession planning.
- Leverage advanced collection technologies to streamline operations and improve efficiency.
Qualifications:
- Bachelor’s degree in business, finance, accounting, or a related field.
- Minimum 5 years of collections management experience, preferably in mortgage and consumer lending.
- Strong leadership and team development skills, with a track record of driving performance.
- Expertise in financial reporting, data analysis, and collections software/tools.
- In-depth knowledge of financial regulations and risk management practices.
Benefits include:
- Generous Time Off
- Medical
- Dental
- Vision
- Calm Premium Membership
- Volunteer Benefit Time
- And so much more
At DuPage Credit Union, we are driven by our vision and values, which shape our culture and guide us in everything we do. These values reflect what we stand for and guide how we operate:
Integrity. Trust and transparency in all interactions.
Innovation. Embracing cutting-edge solutions for evolving needs.
Collaboration. Uniting through cooperation to create a stronger, more prosperous tomorrow for all.
Excellence. Upholding the highest standards in everything we do.
Empowerment. Fostering financial growth and independence.
By making these values central to all that we do, we can realize our vision of being a financial institution Where Financial Futures Thrive™.
