What are the responsibilities and job description for the Assistant Director of Financial Aid - Enrollment Management Group position at Duquesne University?
Assistant Director of Financial Aid - Enrollment Management Group Salary: Commensurate with experience POSITION
SUMMARY: The Assistant
Director of Financial Aid works collaboratively with the Associate Director of
Financial Aid, AVP/Director of Financial Aid and Scholarships, and other staff
members to administer all aspects of the financial aid process, which includes
but not limited to the development, administration and interpretation of
financial aid policies and procedures in accordance with established federal,
state and institutional guidelines. Works independently and is expected to
exercise discretion and independent judgment in carrying out the
responsibilities, including but not limited to, reviewing specific student
files and processing financial aid in accordance with institutional, state, and
federal guidelines, providing excellent customer service to students and
families, assisting in the development and awarding of financial aid
strategies, and determining eligibility beyond routine policies and
procedures. Supports Enrollment
Management goals to recruit and retain students. DUTIES
AND RESPONSIBILITIES: Meets with families
and students to provide excellent customer service while counseling incoming
and current students on financial aid packages, balances and other financial
aid needs. Provides guidance to students who are requesting re-evaluation of
awards exercising Professional Judgment. Case management of student files, including
awarding, verification, document processing, C Codes, R2T4, Study Abroad, SAP,
Summer Aid applications and all other duties as required to support the
financial aid lifecycle of students in the assigned caseload for the entirety
of their academic career. Addresses department emails and voicemails from students and
families concerning title IV eligibility, memo’d funds, disbursement amounts
and dates, unposted financial aid, missing documentation, scholarships and
financial aid opportunities, verification, missing documents, etc. Monitors and reviews submitted documentation
in a timely manner for student financial aid and ensure and quality control of
university resources. Assists in determining eligibility
for financial assistance and calculating the type and amount of aid awarded by
analyzing and evaluating financial information, including processing and
reviewing verification; SAR codes; Professional judgement; and research federal,
state, and institutional guidelines. Determines student eligibility for receipt
of aid, make decisions and use professional judgement beyond routine policies
and procedures. Interprets federal, state, and university policies and
regulations to ensure compliance and consistency in the equitable distribution
of financial assistance. Responsible for needs assessment through the analysis
and evaluation of individual financial circumstances and their ability to pay
the student’s cost of attendance. Assists in the
development, documentation, and management for the policies, procedures and
operations involved with the awarding and delivery of certain institutional
financial aid programs, including but not limited to, SAGE Tuition Rewards,
Tuition Exchange (TEP/CIC), athletic and special programs, etc. Maintains and
processes financial aid within federal, state, and institutional guidelines. Develops procedural documentation of
financial aid operational procedures and reports for office use. May be
consulted for official policy and procedures federal requirements and
documentation. Provides understanding and knowledge of NASFAA, Department of
Education, and PHEAA regulations. Represents financial aid at various
open house events for current and incoming students. Completes
other duties as assigned.
Benefits: Generous
benefits include paid time off including holidays and vacation, retirement
match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 235517/10-1023
FLSA Status: Exempt
REQUIREMENTS: Minimum qualifications: Bachelor’s degree
from an accredited institution. 3-5 years of work-related
experience. Preferred qualifications: Alternately, the successful candidate may possess any equivalent combination of
experience and training, which provides the knowledge, skills and abilities
required to perform the essential job functions. This includes, but is not
limited to, the following: Highly developed
interpersonal, analytic, problem-solving, organizational and communication
skills, including the ability to listen thoughtfully and respectfully to a
diverse population of constituents and stakeholders Strong
communication skills, both oral and written providing the ability to
effectively communicate with multiple internal and external constituents Knowledge and
understanding of federal, states and agency-accrediting rules and regulations
as they pertain to higher education admission. Very strong knowledge of federal
and state regulations concerning financial aid, as well as NCAA regulations Strong functional
knowledge of FAMS system (Banner/Ellucian preferred) Ability to run
Banner automated processes for Pell and Direct Loan; combined with knowledge of
COD, NSLDS, and PHEAA websites A broad
understanding of higher education processes and procedures, including shared
governance, strategic planning, resource allocation and budget management Ensures
compliance with Federal and State laws pertaining to financial aid, affirmative
action and FERPA Membership and
active engagement in appropriate national student service organizations, such
as NASFA and PASFA Proficiency with
PC, Microsoft Office tools, email and the Internet with the ability to learn a
variety of new technology systems; familiarity with Slate and Banner preferred Sensitivity to
the need of each individual to be treated with dignity and respect as it
relates to diversity in general and the Mission of the University specifically Proactive,
strategic, analytical and deadline-oriented in a complex organization Ability and
willingness to work outside of regular business hours and some evenings and
weekends during peak enrollment periods Ability to
prepare and maintain confidential data independently in accordance with
established policies and procedures and exercise consistent discretion Considerable
knowledge of the laws, regulations and policies governing the operations of the
University Ability to create
and maintain complex records and files Ability to exceed
recruitment goals, facilitate staff development opportunities, exhibit
teamwork, model analytical & critical thinking, engage in creative problem
solving and demonstrate high levels of time management and organizational
skills. Ability to work
with diverse populations and sensitivity to the needs of each individual to be
treated with dignity and respect as related to diversity in general and the
Mission of the University specifically; and the ability to establish and
maintain effective working relationships with the University Community. NCAA Compliance: NCAA requirements and competency as
appropriate based on position responsibilities, upholds NCAA rules and
regulations. Commitment to the
University’s values of diversity, equity and inclusion, and recognition of the
importance of treating each individual with dignity and respect consistent with
the University’s Mission. Demonstrated
experience with, and understanding of, the broad diversity of the University
community (students, faculty, staff and others). Ability to
establish and maintain effective working relationships with the University
Community. Ability and willingness to contribute actively to the mission of the University
and to respect the Spiritan Catholic identity of Duquesne University. The
mission is implemented through a commitment to academic excellence, a spirit of
service, moral and spiritual values, sensitivity to world concerns, and an
ecumenical campus community. APPLICATION INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information
for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values
equality of opportunity as an educational institution and as an employer. We
aspire to attract and sustain a diverse faculty and staff that reflects
contemporary society, serves our academic goals and enriches our campus
community. We particularly encourage applications from members of
underrepresented groups and support dual-career couples through our charter
membership in this
region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and
its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement.
Those invited to campus for an interview may be asked about ways in which they
see their talents contributing to the continued growth of our community and
furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,
the Congregation of the Holy Spirit. Duquesne University is Catholic in
mission and ecumenical in spirit. Motivated by its Catholic identity,
Duquesne values equality of opportunity both as an educational institution and
as an employer.
