Enrollment Counselor, Financial Aid (Temporary) - Enrollment Management Group

Enrollment Counselor, Financial Aid (Temporary) - Enrollment Management Group

Salary : Commensurate with experience

Benefits : Generous benefits include paid time off including holidays and vacation,retirement match, and tuition remission for employee and dependents. Details at www.duq.edu / benefits

Location : Enrollment Management Group (EMG)

Position Status : Full-time (Temporary)

Hours : Varied

Position Number : 242407 / 10-1038

FLSA Status : Exempt

POSITIONSUMMARY :

The Enrollment Counseloris responsible for guiding prospective students through the enrollment process,from initial inquiry to registration completion. This role requires strongcommunication skills, customer service orientation, and the ability to connect withprospective students to understand their unique needs and goals. As anEnrollment Counselor, you'll be instrumental in guiding students to theireducational journey. This role primarily involves support and detailedmanagement of the financial aid process, providing comprehensive advising frompost-admission to enrollment, and ensuring students are well-informed aboutfinancial aid and registration. You will be a key contributor to meeting ourenrollment goals and upholding the institution's commitment to educationalexcellence. This is a temporary position.

DUTIESAND RESPONSIBILITIES :

Financial AidAssistance : Advise students on financial aid options, helping them navigate theapplication process for scholarships, grants, and loans. Explain financial aid options and applicationprocess; assist with FAFSA completion and loan applications. Provide expertisein Financial Aid Assistance through consultative approach.

Enrollment Process Coordination : Facilitate the enrollment ofnew students, ensuring all necessary documentation is collected andprocessed.

Information Sessions and Tours : Conduct in person and virtual informationsessions for prospective students and their families. Ability to work eveningsuntil 8pm and occasional weekend work required.

Database Management : Keep track of student interactions and progress using institutional CMRand database systems.

Communication : Maintain active and extensive communication with prospective and currentstudents through various channels, including phone, email, chat, and SMS.

Student Recruitment and Engagement : No cold calling. Proactively respond andoutreach to, engage and follow up with interested prospective students andre-admitted students, understanding their needs and aligning them with suitableprograms.

Admission Process Managementand Post-Admission Advising : Oversee theentire admissions process, from initial inquiry to the completion ofregistration. This includes evaluatingapplications, facilitating decisions, and communicating outcomes to candidates.Provide ongoing support and guidance to students after admission, assistingthem in understanding the next steps toward enrollment.

Registration Support : Adviseprospective students on academic program options through one-on-oneconsultative interactions. Assiststudents with course registration, ensuring they are enrolled in the correctclasses and understand their academic schedule.

Goal Achievement : Using your talents and problem-solving skills, recommend ways to helpmeet specific enrollment targets, analyzing data to develop strategies forimproved performance.

Achieve monthly goals for contacted prospects, completedapplications, and semester based closed enrollments on a semester-basis

InterdepartmentalCollaboration : Coordinate with otherdepartments, including financial aid, registrar, and academic advising, to ensurea seamless student experience.

Compliance and Training : Stay informed of and adhere to all relevantregulations and policies, and engage in ongoing professional development. Ensure compliance with FERBA, Title IV, andother applicable regulations.

Requiredschedule : 12pm - 8pm weekdays; 9am-1pm Saturdays 1x / month per person / in-person

Online / hybrid-Work from home 2-3 days per week

Completes otherduties as assigned.

REQUIREMENTS :

Minimum qualifications :

Bachelor's degreefrom an accredited institution.

1 - 2years' experience in customer relations, sales, higher education, particularlyin admissions, financial aid, student accounts, or advising and registration orrelated fields.

Familiaritywith academic programs and offerings.

Proficient in usingtechnology for communication and data management.

Preferred qualifications :

Master'sdegree in Business orrelated field from an accredited institution.

Alternately, thesuccessful candidate may possess any equivalent combination of experience andtraining, which provides the knowledge, skills and abilities required toperform the essential job functions. This includes, but is not limited to, thefollowing :

Strongcommunication skills : Articulate, active listening and tailored messaging.

Collaboration : Effective in cross-functional teamwork. /

Strongorganizational skills : Detail-orientedwith a problem-solving mindset.

Timemanagement : Ability to multitask andwork effectively under pressure.

Guidance : Advising, supporting student goals.

Persuasion : Overcoming objections, gaining commitment.

Compliance : Understanding applicable regulations.

Professionaldemeanor and student-focused approach.

Knowledge of PCand Microsoft Office Software; familiarity with Slate and Banner preferred.

Maintain strictconfidentiality of sensitive information.

Ability to makedecisions in accordance with established policies.

Engage incontinuous improvement of processes and practices.

Ability to beproactive, strategic and deadline-oriented in a complex organization.

Professionaldemeanor with the ability to deal with people in a courteous and tactful mannerregardless of circumstances.

Ability to workwith diverse populations and sensitivity to the need of each individual to betreated with dignity and respect as it relates to diversity in general and theMission of the University specifically.

Ability to exceedrecruitment goals, facilitate staff development opportunities, exhibitteamwork, model analytical & critical thinking, engage in creative problemsolving and demonstrate high levels of time management and organizationalskills.

NCAA requirements and competency as appropriatebased on position responsibilities, upholds NCAA rules and regulations.

Ability to workadditional hours and some weekends during peak application receipt andprocessing periods.

Motivation towork harmoniously with a diverse group of highly qualified team members.

Commitment to theUniversity's values of diversity, equity and inclusion, and recognition of theimportance of treating each individual with dignity and respect consistent withthe University's Mission. Demonstratedexperience with, and understanding of, the broad diversity of the Universitycommunity (students, faculty, staff and others).

Ability toestablish and maintain effective working relationships with the UniversityCommunity.

Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.

APPLICATIONINSTRUCTIONS :

Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.

Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC (http : / / www.hercjobs.org / oh-western-pa-wv / ).

We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting http : / / www.duq.edu / about / mission-and-identity / mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.

Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.