What are the responsibilities and job description for the Director of Student Accounts– Student Accounts Office position at Duquesne University?
Director of Student Accounts– Student Accounts Office Salary: Commensurate with experience POSITION SUMMARY: Reporting to the Treasurer, the Director of Student Accounts is the lead and highest-level position for the Student Accounts office, and front-line representative for the department. DUTIES AND RESPONSIBILITIES: Manages daily operation of Student Accounts Office and oversees 4 staff, provides customer service to students and parents. Collaborates with other departments across campus including financial aid, residence life, auxiliary services, Lumina (third-party housing services), in addition to working with student loan servicer ECSI; student payment system provider Transact; and student health insurance; as they relate to student accounts; processes approved medical withdrawals. Participates in retention efforts; evaluating reports and attending meetings to award funding. Supports student-related initiatives including financial wellness, tuition insurance, orientation and accepted student events. Performs and manages required testing for both internal and external system upgrades including Banner and Transact. Supervises work of others, including planning, assigning, scheduling and reviewing work, ensuring quality standards. Is responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff. Plans organizational structure and job content. Completes other duties as assigned.
Benefits: Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Student Accounts Office
Position Status: Full-time
Hours: 8:30 a.m.-4:30p.m.
Position Number: 235712/10-1012
FLSA Status: Exempt
REQUIREMENTS: Minimum qualifications: Bachelor’s degree in Finance, Business, Accounting or related field from an accredited institution and 5-8 years of experience. Strong understanding of accounts receivable processes and management, along with knowledge of financial and managerial accounting concepts and principles is required. Experience leading a team and handling sensitive data and situations is required. Demonstrated experience with developing and managing effective collaborative working relationships. Proven ability to use spreadsheet and database software for complex financial analysis, fiscal management and financial reports. Demonstrated experience with developing and managing effective collaborative working relationships, strong customer service orientation, and excellent written and verbal communication skills are all required. Preferred qualifications: Master’s degree in Finance, Business, Accounting or related field from an accredited institution. Previous experience in higher education and specifically student accounts, financial aid, or bursar’s office and a demonstrated track record of success and progressive responsibility in one or more of these areas is preferred. Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following: Requires effective communication and a high degree of professionalism when interacting with sensitive student financial information and students, parents, and others across the University and its partners, as appropriate. Requires knowledge of federal and state rules including but not limited to Department of Education, Family Educational Rights and Privacy Act (FERPA), Title IV federal financial aid rules. Requires analytical and problem-solving skills to handle highly varied and unpredictable situations, complex and often non-recurring; new and creative approaches required. For example, each student presents their own unique set of circumstances and we need to analyze each account, using several different modules in Banner, to solve questions/problems that arise with registration, student loan repayments, and/or 1098-T, Independence of action required. Results are defined; incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow, although precedents may exist; supervisor/manager provides broad guidance and overall direction. For example, cycles in registration dictate our work activities registration; billing; payment, refunds; etc. Decision making: Establishes work processes for others. Is instrumental in setting policy, for example standardize billing/due dates for student accounts, payment plan offerings to improve customer service, implementing new collection processes to decrease collection expenses. Handling student issues on a case-by-case basis, using facts and circumstances and previous experiences to base decisions. Proven ability to use spreadsheet and database software for complex financial analysis, fiscal management and financial reports. Ability to independently gather required information, organize and perform related tasks. Ability to multi-task in a high-volume environment. Strong supervisory, analytical and financial skills. Attention to detail. Ability to work independently and follow up with assignments/project to completion. Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others). Ability to establish and maintain effective working relationships with the University Community. Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community. APPLICATION INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.
