Sales Support Manager/Office Manager

SUMMARY:

This position requires a friendly disposition, excellent phone and interpersonal skills, rapid responsiveness, intermediate computer skills, able to prioritize multiple tasks, and the ability to work quickly while maintaining quality and accuracy. This position will represent the company in an outgoing and professional manner and may be the first point of contact and liaison between employees/customers and the Management Team. The position is responsible for managing and routing calls to the various departments. At times the work is highly confidential, challenging and will include preparing reports, proofreading, general communication, internal meeting preparation, and receiving/responding to phone and email communication.

ESSENTIAL FUNCTIONS:

·        Professional phone etiquette in answering all incoming calls and routing all calls to the appropriate parties

·        Provide customers with order updates and/or delivery status on order(s); in conjunction with the GM and the Production Manager

·        Strong communication skills – written, verbal, interpersonal

·        Ability to work with and maintain highly confidential information

·        Process orders and provide information on our products and services to our customers/representative

·        Generate reports to check for product availability and discrepancies

·        Generate billing documents, manifests, month end and year end closing reports

·        Strong problem-solving and analytical skills

·        Assist and complete projects in a timely manner as assigned.

·        Use logical reasoning to arrive at solutions to work-related issues

·        Maintain self-control under workload pressures while exhibiting a positive mentality

·        Establish and maintain effective internal and external working relationships by using strong interpersonal skills

·        Ability to get along with diverse personalities in a tactful, mature, professional and flexible manner

·        May need to assist in the warehouse and/or manufacturing departments

·        Ability to manage the customer service team member(s) day to day tasks

·        Create and maintain appropriate metrics

·        Other duties as assigned

Requirements & Experience:

·        Experience with heavy incoming phone volume and good interpersonal skills.

·        Deadline driven, results-oriented with initiative and a sense of urgency

·        Warm and friendly telephone presence.

·        Clear and upbeat personality.

·        Requires a strong knowledge of Microsoft Office (Outlook, Excel, Word, Etc.)

·        Self-motivation to seek additional tasks and projects.

·        High school diploma required

·        Three years Administrative Assistance experience preferred

· Experience working in a manufacturing environment & use of an ERP System

Ability to work effectively within a team and independently

ERP experience; Syspro experience a plus.

PHYSICAL DEMANDS:

While performing the duties of this job the employee is routinely required to: sit, walk, talk, hear, stoop, kneel, crouch, twist, reach, stretch and use hands to; finger, handle, and feel. Employee must be able to lift and/or move up to 25 pounds. The vision requirements include; close visions, distance vision, peripheral vision, depth perception, and the ability to adjust focus. This position also requires the ability to work under deadlines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Employee may occasionally be exposed to fumes, airborne particles and vibration. The noise level in the work environment is usually moderate. 

Pay

In accordance with California’s labor code, the expected salary/hourly range for this position is between $20.00 and $27.00 per hour. A new hire’s actual pay will be determined based on experience, skillset, geographic location, and other job-related factors.