Technology Support Technician II, 1.0 FTE

The District is recruiting for an independent, motivated problem solver with a positive attitude who likes to help others and works well in a team; someone who enjoys learning new things and uses technology to make life easier and better; a person who aspires to work on a high-energy, future-focused team that values new ideas and input to fill a Technology Support Technician II to provide level 1 and 2 technology support to staff and students. Includes benefits and begins May 1, 2025!

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency and percentage of time of duties may vary based on building or department assignment

• Support District instructional staff to deliver a high level of service and customer satisfaction.
• Support and promote Google Workspace for Education.
• Research and develop procedures to improve and enhance classroom technology use and performance.
• Maintain and repair district computers and technology devices.
• Assist with District email and network connections on District devices.
• Retrieve and deliver District computer equipment for installation, maintenance and/or repair.
• Maintain an adequate inventory of parts for maintenance and repair of District technology equipment. Maintain equipment repair and maintenance records for District computers.
• Assure work is completed in a professional and safe manner in compliance with District and industry standards.
• Perform as the primary technician for multiple schools concurrently.
• General knowledge and familiarity with networking concepts to help provide troubleshooting connectivity.
• Install, maintain, and support essential district instructional and administrative software.
• Create, maintain and deploy District hardware images for new and existing PC’s and Mac’s.
• Perform other duties as assigned.

EDUCATION AND TRAINING: High school diploma or equivalent.

EXPERIENCE: Experience as a help desk or technology support technician supporting computer hardware, Chrome, Windows and MacOS operating systems, computer applications software and mobile devices would be valuable.

CERTIFICATES, LICENSES, & REGISTRATIONS: Valid Colorado driver’s license required. Google Educator Fundamentals and A certifications required within six months of hire. Criminal Background Check required for hire.

SKILLS, KNOWLEDGE & ABILITIES:

• Advanced computer troubleshooting, analysis, critical thinking and problem solving skills.
• Ability to learn multiple programs and systems.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to manage multiple priorities.
• Ability to promote and follow Board of Education, Superintendent, and building/department procedures. Page 2 of 2
• Ability to communicate, interact and work effectively and cooperatively with clients
• Experience with Chrome/Windows/MAC-based computer systems and mobile devices is helpful.
• Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator.