Income Maintenance Program Manager

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play.

***This position will be required to work in the office and remotely***

RESPONSIBILITIES:

This position is responsible for serving as the Program Manager for the Applications Team with the FEI Division. Provides administrative and technical management for the team. The income maintenance programs supervised include Food and Nutrition Services, Work First, and Human Services Technicians Support. This position is responsible for directing the activities of program/functional unit supervisors who are in turn responsible for managing the day-to-day functions of sub-unit supervisors within their area of responsibility. The position is responsible for being involved in the development of community needs assessments, researching new and different programs, service delivery techniques, and funding resources. Additionally this position plays a critical role in the development of plans to meet the future needs of the community and/or developing strategies for the implementation of procedural of technological changes.

KNOWLEDGE SKILLS AND ABILITIES:

• Thorough knowledge of needs, problems, and attitudes of disadvantaged persons.
• Thorough knowledge of the use of the public assistance manuals.
• Considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility.
• Considerable knowledge of all agency programs and services.
• Considerable knowledge of community programs and services which could affect the client/applicant.
• Considerable knowledge of the budget and planning process.
• Considerable understanding of the budget process.
• General knowledge of basic supervisory/management skills.
• Skill in instructing, organizing, directing, and supervising lower-level employees.
• Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work.
• Ability to assess needs and to plan for future requirements.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Ability to communicate with supervisors, other agency staff, public officials, and the community orally and in written form.

REQUIREMENTS:

4 year degree and five years of experience in an income maintenance program including 3 years of supervisory experience in an income maintenance or service program.

Must have current NC Fast Level One and Core Certifications.

PREFERRED REQUIREMENTS

Bilingual skills (English and Spanish)

Durham County Government is an Equal Opportunity Employer