OPERATIONS OFFICER

GENERAL DESCRIPTION

The Office of Emergency Services (OES) Business Operations Officer oversees the administrative, financial, fleet, and logistic functions for Emergency Services. The Business Operations Officer is a member of the OES leadership team and as such serves advises the Director and the leadership team on issues including but not limited to budget, accounts payable, accounts receivable, fleet maintenance and repairs, Human Resources, and logistics issues for OES.

This class works independently, under limited supervision, reporting major activities through periodic meetings and reports directly to the Director of Emergency Services.

Normal work hours are Monday thru Friday from 9 : 00 am to 5 : 00 PM (40-hour work week). This position may be subject to after-hours or weekend hours in the event of a large-scale incident or activation of the Emergency Operations Center.

DUTIES AND RESPONSIBILITIES :

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Manages the daily operation of the Department including directing workflow, reviewing generated work for accuracy and quality.
• Reviews and administers grant funds. Create and maintain database for each grant, prepare invoices, progress reports and other required paperwork.
• Prepares agenda for monthly meetings, minutes, and meeting notices.
• Demonstrates, models, and actively engages in the alignment and execution of the County's Strategic Plan Initiatives to ensure the objectives of the core goals are achieved to benefit Durham County employees, citizens, and the environment.
• Monitors and coordinates progress of departmental issues and projects to facilitate accomplishment of objectives.
• Prepares varied and complex department documents, records, reports, and forms requiring knowledge of programs, policies, and procedures. Initiates reports and documents based upon knowledge of department operations, reporting requirements, and established deadlines.
• Researches, compiles, consolidates, and / or tabulates information; incorporates information into requested reports and other prepared materials; proofreads for accuracy and completeness; and distributes upon approval.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Researches and collects financial, statistical, technical, and specialized data from multiple sources for assigned research and special projects.
• Tracks and processes purchase requisitions, purchase orders and invoices on computer; assures that vendors receive payment in a timely manner and investigates any outstanding purchase orders, invoices or inquiries from vendors, employees, or others.
• Assists in the preparation of the department's annual budget submissions, monitors usage and account balances, audits invoices, and inputs to ensure timely payment.
• Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES :

situations to achieve departmental / organizational goals.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS :

PREFERRED QUALIFICATIONS :

As this position is responsible for the OES budget (including reporting and analysis) and financial reporting, prior experience in local government budgeting, Medicaid and NC Medicaid Transformation, Medicaid Reports, Medical Billing, Medicare Experience, HIPAA, and associated compliance preferred is preferred along with experience using the Microsoft Office 365 suite.

Salary : $90,186 - $153,208