What are the responsibilities and job description for the Customer Service Representative position at Duryea Electric LLC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues in a timely manner. This role requires strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment.
Duties
- Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Analyze customer needs and recommend appropriate solutions or products.
- Process orders, returns, and exchanges while ensuring data entry accuracy.
- Maintain detailed records of customer interactions and transactions in the system.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Handle escalated issues with professionalism and empathy, ensuring resolution is achieved.
- Stay updated on product knowledge and company policies to provide informed support.
Qualifications
- Previous experience in a call center or customer service role is preferred.
- Strong computer skills with proficiency in data entry and office software applications.
- Excellent verbal and written communication skills in English; bilingual abilities are a plus.
- Ability to analyze situations quickly and provide effective solutions.
- Proven sales skills are an advantage for upselling products or services when appropriate.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A positive attitude and willingness to learn in a team-oriented environment.
Join us as we strive to provide exceptional service to our customers while fostering a supportive workplace culture!
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Holyoke, MA 01040 (Preferred)
Work Location: Hybrid remote in Holyoke, MA 01040
Salary : $20 - $25