Dispensary General Manager

The Dispensary General Manager is responsible for the execution of retail store sales, operations and responsibilities, in order to deliver consistent, positive, industry leading customer experiences and drive profitable top line sales.

Essential Duties and Responsibilities:

• Recruit, hire and staff the dispensary by recruiting top talent with a diverse set of skills among candidates.
• Coach, develop and maximize the success of all associates.
• Coach to drive desired behaviors across all roles.
• Ensure onboarding and continued training and education is delivered.
• Analyze key business metrics, create action plans and gain buy-in from the team.
• Ensure team communication, leading weekly managers meeting and monthly team meetings.
• Effective P&L management by driving sales growth, along with managing expense budgets, including deposits and accounts receivable.
• Direct workforce management activities.
• Direct inventory activities resolving all discrepancies in accordance with state law.
• Oversee operational execution, ensuring all policies and procedures are being followed.
• Ensures all technology solutions are working and functioning as designed.
• Ensure loss prevention / security policies and practices are being followed.
• Become an expert in all cannabis state-specific rules, regulations and laws. Execute and enforce compliance, according to state laws.
• Develop and drive proactive internal compliance controls and processes.
• Ensure all employees are up to date on regulatory changes.
• Foster positive and productive relationships with key regulators, inspectors and law enforcement personnel.
• Ensures all required State, and Company sanctioned reports and audits are executed on time.
• Lead a consistent focus on customer loyalty and creating emotionally engaging customer experiences.
• Ensure visual standards are set in accordance with company direction.
• Direct the implementation of customer engagement strategies.
• Coordinate and partner with management to drive the success of promotions and loyalty program.
• Oversees and signs off on product buys from our wholesale partners.
• Ensures the website and live menu are up to date and maintained to the brand standard.
• Leads and champions change and innovation in a fast-paced environment.

Supervisory Responsibilities:

• Manages and motivates staff (including hiring, firing, performance management and recognition duties).
• Train, direct and appraise staff.
• Create daily work schedule(s) for proper employee utilization.
• Plan and organize workload and staff assignments.

Competencies:

• Demonstrated success managing single or multiple location(s) P&L responsibility.
• Knowledge of or a willingness to learn state specific cannabis laws and regulatory compliance.
• Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook & PowerPoint.
• Must have the ability to manage and prioritize multiple projects and meet deadlines.
• Must have excellent interpersonal skills as well as a friendly and outgoing demeanor.
• Must possess excellent conflict resolution skills and ability to manage difficult or emotional situations.
• Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values.
• Observes and adheres to regulatory, safety and security procedures.

Experience and Eligibility:

• Must be 21 years of age or older.
• Must pass all required background checks.
• Must remain compliant with all legal and company regulations for working in the industry.
• Multiple location leadership experience or minimum of (3) three years of high volume/flagship management in cannabis, specialty retail or a comparable retail environment.
• Inventory control experience required.
• Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills.
• Continuously open to constructive, developmental feedback.
• Flexibility to work evenings, weekends, holidays and attend various events as needed.

Company Overview:

Dutchess Cannabis is setting new standards for service, innovation, and customer satisfaction in every interaction. We are the crown jewel of cannabis. Our focus at Dutchess is all about the customer. We are consumer-centric, cannabis enthusiasts, who are enthusiastic about providing our clients with exceptional service and premium quality products.

We are fostering an environment where every customer feels valued, creating a community united by quality cannabis. We create opportunities in the communities we serve through the expansion of our retail locations. We pioneer innovation by continuously pushing the boundaries to enhance the cannabis experience and meet evolving consumer needs with cutting-edge bud.

EEO Statement:

Rubino Ventures, LLC (Dutchess Cannabis) is an equal opportunity employer and celebrates the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.