What are the responsibilities and job description for the Scheduler for ABA Services position at DV Therapy Inc.?
Under the direction of the DV Therapy - Office Manager, the administrative assistsant will be responsible for duties to include but not limited to, overseeing the front office/waiting room areas, recruiting entry-level clinicians for our new ABA program, scheduling clients specifically for ABA therapy.
- Assist with maintaining the master schedule to ensure meetings/trainings/workshops are reserved, organized and the facilitator’s needs are met as it pertains to location set up.
- Schedules all ABA clients for contracted hours, for in-home or in-clinic sessions
- Assists in recruiting of new entry-level clinicians for ABA program
- Assists in coordinating new intakes, upload paperwork to the appropriate departments.
- Assist with scheduling therapy rooms for therapy sessions.
- Responsible for creating and updating program Intake Packets and creating charts/files.
- Ensures all incoming clients are greeted and telephone calls are properly handled in a professional and timely manner.
- Ensures HIPAA standards are met when clients sign in for scheduled appointments.
- Attends to the waiting room and waiting room activities, and ensures safe and respectful behaviors are promoted in the area and cleanliness is maintained.
- Receives and channels all telephone calls to designated DV Therapy employees and notifying employees when visitors and/or clients arrive.
- Maintains an up to date telephone directory and emergency call list of DV Therapy Employees
- Practices effective teamwork and maintains a professional and positive image. Offers and accepts help when needed.
- Utilizes electronic mail extensively for communication purpose.
- Assist in making sure all documents have been uploaded before shredding.
- Utilizes word processing, databases, and/or spreadsheet software to store, edit, format, print and revise letters, memos, statistical tables, reports questionnaires, forms, labels and other related material.
- Responsible for filing and open/locking cabinets on daily basis.
- Assist in auditing charts and checklists as requested.
- Perform related functions or other duties as assigned.
- Minimum of 1 year scheduling experience, preferred
- Minimum of 1-year reception/clerical experience required.
- Spanish speaking required.
- Experience answering multi-line inbound calls.
- Professional working manner with excellent phone etiquette and strong customer service orientation.
- Adheres to the department policies around confidentiality, HIPAA and clients rights.
- Possess excellent verbal and written communication skills.
- Energetic personality who is able to handle a variety of tasks.
- Microsoft Word, Excel and Outlook proficiency.
- Experience working within an electronic health record system preferred.
- Possession of a valid California driver’s license, car insurance and ability to drive.
- General working hours are Monday - Friday 9 am to 6pm. Possible early end time on Fridays
- High school or equivalent (Preferred)
- Reception/clerical: 1 year (Preferred)
- Scheduling in an ABA practice (Preferred)
- One location
Salary : $17 - $20
