What are the responsibilities and job description for the Help Desk Analyst position at DVARN?
Job Details
Help Desk Analyst
Location: Dover, DE ( Onsite: 1 day a week (WED) )
Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
This is a diverse business process environment that requires independent critical thinking.
Basic troubleshooting of LAN/WAN issues
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