Retail Program Manager

Hello All,

Hope you’re doing good,

My name is Kavya, and I am a Talent Acquisition Specialist with DVG Tech Solutions LLC, I am writing to you regarding work experience in connection with various opportunities with DVG Tech Solutions LLC. Specifically, we are looking for “Client Partner” – San Ramon, CA (onsite).

Position: Client Partner

Location: San Ramon, CA

Client: Alo Yoga / Litmus7

Job Description:

The Client Partner is responsible for positioning Litmus7 as the go to partner for all technology solutions and needs for the clients they partner with. By position Litmus7 as the #1 value partner for the client achieve revenue, margins and operational efficiency targets defined. This role requires a combination of strong business acumen, in-depth knowledge of retail technology solutions, and proven experience in client relationship management. The Client Partner will lead contract management, resource allocation, and foster long-term client partnerships, ensuring high levels of client satisfaction and retention.

Key Responsibilities

• Client Relationship Management
• Develop and maintain strong relationships with key retail clients.
• Serve as a trusted advisor on retail technology trends and best practices, tailoring solutions to meet client needs.
• Conduct regular business reviews to ensure alignment with client goals and drive strategic growth.
• Own the revenue and margin goals and ensuring consistent year-over-year growth.
• Identify the needs and opportunities for the clients and provide solutions that shall position company as the go to partner
• Collaborate with internal teams to develop proposals that balance profitability with client satisfaction.
• Contract and Resource Management
• Oversee all client contracts, ensuring compliance with terms and identifying areas for renegotiation to optimize profitability.
• Manage resource allocation, balancing project demands with available skills and capacity to maximize efficiency.
• Collaborate with HR and project management teams to align staffing with client needs, including forecasting future resource requirements.
• Strategic Planning and Execution
• Work closely with senior leadership to develop and implement account strategies for the retail technology sector.
• Leverage insights from the retail market to anticipate client needs, proactively proposing solutions and improvements.
• Participate in budgeting and planning exercises, setting realistic yet ambitious targets for account growth and margin optimization.
• Reporting and Metrics
• Track, analyze, and report on key account metrics, including revenue, margin, and client satisfaction.
• Use data-driven insights to inform decision-making and strategic adjustments to achieve business objectives.
• Present regular updates and reports to executive leadership on account performance and growth potential.

Qualifications

• 8 years of experience in client management, with a focus on technology solutions for the retail industry.
• Demonstrated success in managing large accounts, achieving revenue growth, and maintaining healthy margins.
• Strong understanding of retail technologies, including POS systems, e-commerce, and supply chain technology.
• Excellent negotiation skills with experience in contract management and resource planning.
• Ability to analyze data to drive strategic account decisions and enhance client satisfaction.

Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders.

Best,

Kavya Reddy

Email: kavya@dvgts.com
Mobile : (609) 322 1008
Desk: (609) 888 6198 Ext: 139

DVG Tech Solutions LLC.
(a WBE/MBE and E-Verify Employer)666 Plainsboro Rd, Suite 1010, Plainsboro NJ 08536
Phone: (609) 888 6198 | Fax: 609-228-6092

Job Types: Full-time, Contract

Pay: $65.00 - $70.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Work Location: On the road

Salary : $65 - $70