(IT) Systems Specialist

DVM is a custom switchgear and controls integrator doing business with customers/end-users in the data center, telecom, banking, pharmaceutical and network broadcast industries.  DVM’s vision is to offer the customer a complete solution to mission critical power requirements, as well as turnkey solution options. Our solutions include hardware, software, documentation, technical expertise, and, most importantly, dedication to customer relationships.

Job Summary:

This role is responsible for supporting the organization’s technology needs by integrating and maintaining Microsoft systems, meeting with new hires to provide technology onboarding, and assisting with various technology-related tasks. The ideal candidate is detail-oriented, tech-savvy, and enjoys helping others succeed in a tech-driven environment.

Job Status (FLSA): Full-Time, Exempt

Location:  Located at West Chester office with occasional travel to our North Wales location.

Essential Duties/Responsibilities:

The following list of responsibilities is not all inclusive, additional projects and/or tasks may be assigned to meet operational needs. DVM retains the right to change or assign other duties to this position should operational needs warrant.

• Integrate and Maintain Microsoft Systems
  • Assessing Microsoft platforms such as SharePoint, Teams, Power Automate, and Power Apps for continuous improvement. Delivering user feedback to Director of IT Applications.
• Technical Onboarding and User Support
  • Conduct onboarding sessions for new employees, introducing them to company technology and tools, including Microsoft 365, Teams, and SharePoint.
  • Set up user accounts and permissions and provide ongoing support for new hires during their first 90 days.
  • Troubleshoot software and hardware issues, escalating complex problems to the appropriate IT support teams
• Documentation, Training, and Process Improvement
  • Develop and maintain onboarding guides, training materials, and standard operating procedures related to Microsoft systems.
  • Assisting with training sessions created to ensure employees stay up to date on best practices for using company technology.
• Business Support
  • Provide backup coverage for the Director of IT Applications, assisting with IT projects, application updates, or system changes as needed.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to effectively prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Basic understanding of scripting and automation tools (i.e. PowerShell), preferred.
• Training best practices for new employees on business applications, preferred.

Education and Experience:

• Associate's or Bachelor's degree in IT, Business, or a related field, preferred.
• 2-5 years of experience in IT support, business development, or a similar role.
• Familiarity with Microsoft 365, SharePoint, Teams, Power Automate, Power Apps, as well as no-code or low-code applications. OneDrive or Microsoft Dynamics, preferred.
• Satisfactory completion of additional background screening.

Physical Requirements:

• The work environment is a typical office environment, with quiet to moderate noise level, and traditional lighting.
• Prolonged periods of sitting at a desk and operating a computer. Dexterity associated with performing repetitive tasks such as typing and working on the computer for an extended period of time.
• Must be able to communicate effectively using phones or computer software.
• Must be able to regularly stoop, kneel, bend, crouch and lift up to 25lbs.
• Must be able to access and navigate each department at the assigned facilities.
• Must be able to travel between DVM locations as needed, some travel could require overnight stays.

DVM Manufacturing LLC is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. DVM is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).