What are the responsibilities and job description for the Americas Operations Leader, Corporate Housing position at Dwellworks?
OUR POSITION IN A NUTSHELL
The Americas Operations Leader, Corporate Housing is operations leader for our Americas Corporate Housing team. You'll lead both the reservations and guest services operations teams and partner with internal stakeholders such as Supply Chain, Accounting, and Account Management to deliver the highest quality corporate housing services.
The Americas Operations Leader, Corporate Housing will be responsible for providing leadership and direction to the operations team while supporting client relationships, implementations, and business development. This position is responsible for ensuring quality delivery of operational services in reservations and guest services. Your experience will have given you a good understanding of business and service delivery process management. We're looking for a natural leader and team player who is approachable, innovative and people focused with an ability to work effectively with multi-national internal and external stakeholders while delivering best corporate housing experience in the industry. This role requires some travel within AMERICAS and occasionally further afield.
WHAT YOU WILL ACCOMPLISH
Operations Team Leadership :
- Mentor and provide development to team members to build and manage a positive, strong team spirit
- Assist the VP of Operations with succession planning, hiring, and exits, including interviewing candidates
- Conduct formal and informal performance reviews and one-on-one meetings, identify development opportunities and plan to best use each individual's strengths
- Ensure the team meets conversion and SLA targets
- Hold team meetings to share information, cascade strategic objectives, align focus, and instill attention to detail throughout all operation levels
- Analyze and improve the quality, productivity, and efficiency of operational processes
- Develop and execute standard procedures, customer service policies and regulations to ensure compliance and client satisfaction
- Lead escalation action and response, assist operations team members with service recovery initiatives, informing of escalating issues with overall account impact to the Account Director / Account Management
- Act as an advocate for clients by teaming with operations in ensuring flawless execution of service delivery
- Work with the VP, Global Corporate Housing on special client requests
Partnerships with internal and external clients :
Process Improvement :
Other Duties as assigned :
WHAT WE'RE LOOKING FOR
Your Experience & Education
Your Additional Skills and Abilities
WHO WE ARE
Our Team
The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led committees (wellness, green, philanthropy, and fun). Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!
Our Perks
WANT TO LEARN MORE
Check out our website
Dwellworks is an Equal Opportunity Employer and values the diversity of perspective & experience brought to our company by people from all backgrounds & communities.
