What are the responsibilities and job description for the Order Entry Specialist position at DWYER INSTRUMENTS, LLC?
Description
Position Summary:
The Order Entry Specialist is responsible for ensuring the accurate and timely processing of customer orders This role liaises with sales, engineering, and production to ensure a fast and seamless ordering experience. The ideal candidate has strong attention to detail, excellent communication skills, and a passion for the customer experience.
Key Responsibilities:
- Process customer purchase orders with accuracy and in compliance with company policies and terms.
- Review order documentation to confirm pricing, lead times, terms, and technical specifications.
- Coordinate with internal departments (Sales, Engineering, Planning) to ensure special requirements are fulfilled.
- Resolve order-related discrepancies or issues in a timely and professional manner.
- Manage a flexible priority list as expedites and other urgent orders are received.
- Maintain accurate and up-to-date records in ERP systems (e.g., SAP, Oracle, Salesforce).
- Support continuous improvement initiatives to streamline the order entry process.
- Assist with return material authorizations (RMAs) and credit processing as needed.
Requirements
Qualifications:
- High School Diploma or equivalent; Associate's or Bachelor’s Degree preferred.
- 3 years of experience in order processing, customer service, or inside sales, preferably in a manufacturing or industrial environment.
- Proficient in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics)
- Strong organizational and time management skills
- Excellent communication and interpersonal skills.
- Ability to read and interpret purchase orders, application specifications, and engineering drawings.
- Team-oriented mindset with a proactive, problem-solving approach.
Preferred Skills:
- Experience working with engineered-to-order or custom products.
- Experience in Syteline ERP
