What are the responsibilities and job description for the Associate Manager Infrastructure Services - on site, Miami FL position at DXC Technology?
Job Description
Compute & Storage Service Coordinator who can work cross-functionally with ITSM, service Towers, and Account Management to ensure proper reporting of service levels, client billing, and risk management.
Key Responsibilities
Office environment - on-site Miami, FL
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Compute & Storage Service Coordinator who can work cross-functionally with ITSM, service Towers, and Account Management to ensure proper reporting of service levels, client billing, and risk management.
Key Responsibilities
- Work cross-functionally with ITSM, service Towers, and Account Management to ensure proper reporting of service levels, client billing, and risk management
- Monitor incident and problem management activities to identify opportunities for improving response times, while ensuring comprehensive and timely Root Cause Analysis reports are delivered
- Provide support to Chief Architect and Tower Leads to manage new solution proposals and projects
- Oversee capacity reporting by working with service Towers and Capacity Manager
- Maintain detailed documentation regarding services, resources, performance metrics, cross functional processes, and escalation procedures. Prepare regular reports and presentations for management and other stakeholders
- Work with the Tower Leads to manage and report on internal or non-billable projects
- Work closely with the Technical Account Manager to address service-related escalations or customer satisfaction issues
- Help create and deliver training documentation to meet service delivery goals and organizational needs
- Monitor the allocate compute and storage resources based on project requirements and business priorities
- Continuously assess and suggest improvements to enhance the quality, efficiency, and reliability of our reporting and documentation
- Ability to work under pressure and prioritize tasks effectively
- 10 years of experience in IT service delivery or IT operations management
- 5 years of experience in Project Management
- Proven experience supporting teams and delivering IT services in a fast-paced environment
- Strong knowledge of ITIL frameworks and service management processes
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
- Demonstrated ability to support service performance and implement continuous improvement initiatives
Office environment - on-site Miami, FL
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
