Data Center Technician - Site Support

Job Description : Job Description :

General Services

Escorting of vendors and customers

Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.

Provide technical oversight of activities performed during escorting activities to ensure that all technical components are performed in accordance with the approved Change or Incident record.

Communication

Interface with requestors via phone call, instant messaging, email, and other DXC interface tools.

Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.

Communicate in English both written and verbal

Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for incidents and outages causing significant impact to DXC, DXC’s customers, or the data center.

Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for any failed or missed changes, and / or incidents that are a result of actions taken or lack of actions taken by the supplier personnel.

Site Access

Review data center access requests to ensure compliance to DXC Technology processes

Review, approve, and execute site access requests according to DXC Technology processes and procedures

Interface with supplementary service providers, Vendors, and Telco providers

Perform vetting processes of visitors in accordance to DXC Security policies.

Documentation and Reporting

Create and maintain documentation related to site specific activities performed including processes and procedures.

Provide Ad Hoc reporting as needed

Support current and future projects related to new tools, processes and procedures implemented by DXC Technology.

Maintain a daily turnover log of all interactions and work completed.

Track all work being always performed in the secured spaces.

Basic data center planning

Support DXC Technology Data Center IT equipment installation and removal planning activities.

Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds

Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.

Service Management

Support DXC Technology’s Service Management process and procedures including performing activities in the designated DXC Technology tools and ticketing systems.

Prior to approving and performing any planned change work, ensure that a pre-validation and inspections are performed to ensure the work can be completed successfully.

After completing work and prior to notifying the requestor / closing the ticket, perform post-validation of all planned change work to ensure that work was completed in accordance with the request and DXC Technology Site standards.

Provide a completed root cause analysis report with remediation actions for incidents resulting from a failed task or preventable event in accordance with DXC standards and service level targets of this SOW.

Perform ITIL level activities related to Incident, Problem and Change

Review requests in DXC Technology tools and ticketing systems

Contribute to the creation of tickets and content in DXC Technology Tools and ticketing systems

Attend DXC Technology planning meetings to prepare for planned activity windows

Approve requests in DXC Technology tools and ticketing systems

Record activities performed in DXC Technology tools and ticketing systems

Mark requests complete in DXC Technology tools and ticketing systems

Perform problem and root cause activities related to facilities incidents

Inventory Management Services

Inventory Management Tracking

Perform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities as documented within this SOW.

Affix DXC Technology provided barcode and other tags to all devices and items located within the data center.

Perform scheduled periodic / random scans and inventory of equipment per supplied lists from DXC Technology inventory tool.

Ensure every device, item, and storage items are physically validated and verified every 12 months.

Collect information related to all equipment onsite for entry into DXC Technology database, including but not limited to : Device manufacturer, make, model, client, serial number, device name, floor location, power information, power strips, RU location, cable information, billing codes, etc.

Enter information related to devices, materials and cables into DXC Technology database, in accordance with DXC standards.

Ensure accuracy of all data collected, entered, and stored within DXC Technology provided tools.

Complete monthly audits as initiated by the tool and mark updates within the tool.

Support and participate in DXC SOXA and Asset Inventory

Perform physical validation of DXC Technology and Client assets onsite at the data center when requested.

Execute queries and provide inventory extracts from DXC Technology tools when requested.

Shipping / Receiving and Loading Dock

Perform shipping / receiving functions including, but not limited to : receipt and shipping at facility loading dock or other facility entrance, packing / unpacking of materials, movement of materials and equipment to / from data floor or storage location.

Track and enter data related to all packages and shipments received and shipped from the facility in the DXC Technology designated tools.

Notify requestors of deliveries and provide scanned copies of documents as requested.

Store / file physical Bill of Lading, Bill of Materials, Property Removal Forms and other physical evidence of shipping and receiving activities in accordance with DXC Standards.

Perform an annual inventory of all packages stored onsite and complete true up to receiving tracking database.

Perform shipping functions including, but not limited to : inventorying, scheduling, packaging, forms completion, notification, tracking and other coordination of all IT equipment that leaves the DXC data center property.

Ensure that all items removed from the physical location have the proper authorization and have a completed Property Removal Form.

Maintain the storage spaces in an orderly fashion with all materials being tracked in accordance with DXC standard processes.

Work with the DXC Data Center Manager to execute returns of packages stored onsite long term outside of DXC standards.

Process RMAs as requested by DXC, Vendors, and Customers.

Perform reporting as requested.

Media Administration Services

Physical Media Activities

Mount / dismount of media

Filing and cataloging of media

Scanning of media

Shipping / Receiving of media and peripherals

Inventorying of media and media related equipment

Tracking of media and media related equipment

Labeling of media and media related equipment

Initializing of media and media related equipment

Track onsite spares / scratch levels and report low volumes

Recording of all media movements, shipping activities, destructions, and offsite vaulting activities within DXC provided tools.

Enforcement of all DXC documented policies and processes related to Media Management.

Perform all activities to prepare and package media for offsite vaulting

Perform all activities to receive media from offsite vaulting provide and perform appropriate filing

Execute commands on system consoles to perform standard daily tasks (mount, unmount, silo eject, etc.)

Use of DXC Technology tools and processes related to Media

Hands & Eyes Services

Installation and Removal of IT equipment

Physical power down of equipment in accordance with DXC 4-eyes process

Install and remove cabinets and racks in the data center

Perform activities to ground cabinets according to site processes

Dispose of all packing material and waste appropriately

Act as the POC and approve / coordinate tickets to add or remove equipment from the data center

Move equipment, racks, devices, and materials between physical locations in the same building

Basic device configuration and OS Loads

Install software CDs and DVDs

Install, connect, and / or move USB devices

Device Validation

Visual inspection of devices as requested

Serial number validation

Device Inventory capabilities and physical comparison to inventory lists

Basic troubleshooting and repair of IT equipment failures

Power on / power off devicesin accordance with DXC 4-Eyes process

Relay LCD readouts

Reset Remote Management connection ID’s and Passwords

Reseat cables in accordance with DXC 4Eyes process

General Troubleshooting and visual verification to assist remote troubleshooting efforts

Test and troubleshoot problems

Check power connections

Provide feedback on console display (e.g. stop errors, blue screen, etc.)

Assist with disaster recovery activities in the event of a complete system failure

Assist with recovery of data center and equipment related to planned and unplanned power interruptions

Identify and report audible errors and system failures

Install and connect crash cart and / or other KVM device

Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident

Cabling Services

Patch management (installation, removal, management, troubleshooting)

Cable Installation and Planning

Physical installation and removal of patch cabling, and cabling components, and related material

Connect communication copper and fiber cables between installed IT equipment

Ensure that all links and communication cables have been tested, labeled, connected, and documented according to DXC Technology standards

Test all cable pathways end to end before completion of change or incident records in accordance with DXC Technology standards

Identify unused system connections and work with system owners to remove

Cable Disconnect and removal

Physical removal of patch cabling, cabling components, cable infrastructure and related material.

Removal of unused cable and cable components from racks, conduits and data center subfloor

Disconnect cables from ports in accordance with DXC 4-Eyes process.

Device Validation

Perform visual inspection of equipment as requested to provide DXC Technology with information regarding cabling, port availability, and network connections

Document cable connections and server backplane connections as requested

Perform cable inventory as requested

Cable troubleshooting and repair

Troubleshoot and repair system connections as needed

Test all types of cables – Copper, fiber (MM / SM), dark fiber, DWDM, MPO, etc.

Replace cables in accordance with DXC 4Eyes processes

Check network connections

Trace cables

Clean and polish fiber ends

Documentation

Accurately track, record, and maintain documentation related to cabling in DXC Technology designated tools and manual processes

Creation of cable material BOMs

Work with DXC Technology and DXC Technology’s vendors to obtain quotes of materials needed to complete buildouts and installations including but not limited to : Cables and cabling material, cabinets, cable tray, labels, cable ties, etc.

Provide DXC Technology with quotes from DXC Technology approved vendors to purchase necessary materials to complete projects

Requirements :

Strong organizational and communication skills (written and verbal).

Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft

Analysis, problem-solving, organizational, team building, conflict management

Ability to lift 50 pounds

Ability to work in rotational shifts including day / nightsincluding weekends and holidays as required

Ability to stand for extended durations

Ability to utilize a pallet jack / forklift

Familiarity with IT equipment including servers, network switches, storage, and cabinets

Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols and platforms, and disaster recovery

Location : Onsite Chicago, IL

Must be a USA citizen or permanent resident

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $48,200 - $89,400.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity / Affirmative Action employer . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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Please note : DXC will respond only to requests for accommodations due to a disability.

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Salary : $48,200 - $89,400