What are the responsibilities and job description for the Technical Helpdesk Representative - ONSITE - Auburn Hills, MI position at DXC Technology?
Job Description:
TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.
The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
The successful candidate will be able to work first and second shift as well as occasional Saturday hours.
TCSC personnel must possess the following essential skills:
Essential Job Functions:
- Professional work history or training with a focus on IT or automotive systems
- Customer contact experience
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Computer hardware and software experience
- Knowledge of LAN/WAN IT infrastructure
- Ability to diagnose and repair PC hardware/ networking components
- Substantial problem solving abilities
- Ability to work and thrive in a team environment
- Maintain a professional image at all times
- Exceptional communications and organizational Skills
- Dedication to excellent attendance
Mandatory Qualifications:
High school diploma or G.E.D.
Typically, 2 years of relevant work experience in IT technical support
Self-motivated with a proactive approach to meeting and exceeding customer expectations
2 years computer hardware and software experience
Ability to diagnose and repair PC hardware/ networking components
Substantial problem solving abilities
Ability to work and thrive in a team environment
Exceptional communications and organizational skills
Dedication to excellent attendance
Candidate will be able to work first and second shift as well as occasional Saturday hours
Preferred qualifications
Knowledge of LAN/WAN IT infrastructure
Professional work experience or training with a focus on IT or automotive systems
CompTIA A
Windows OS
MS Office
Education
High school diploma or G.E.D.
Work environment
You are required, as part of the job function to travel up to 90% to the office in 2851 High Meadow, Auburn Hills, MI, 48326
All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
