What are the responsibilities and job description for the Service Writer position at DXP Enterprises?
Responsibilities of the Service Writer include, but are not limited to:
- Responding to internal and external customer inquiries regarding rotating equipment repairs and service work.
- Obtaining parts lists, serial records, IO&M manuals, etc. for our service technicians
- Checking availability of stock and shipping dates
- Quoting prices, creating orders to customer specifications and processing sales data via computer
- Assisting the Outside Sales by preparing price quotes and sourcing products
Qualifications of the Service Writer include, but are not limited to:
- Pump/rotating equipment knowledge or mechanical aptitude a plus
- Experience with Microsoft Office products (Outlook, Word and Excel)
- Prior inside sales/customer service experience a plus
- Ability to multi-task and maintain organization in a fast-paced environment
- Must have friendly, positive, enthusiastic attitude with willingness to learn
- Must have and demonstrate a customer focus and customer driven attitude
- Must be able to work independently while functioning within a team environment.
- Must have excellent oral and written communication skills
- Must be able to read and interpret manufacturer instruction manuals and equipment bill of materials.
- Must be willing to learn and develop.
Additional Information:
Physical Demand: N/A
Working Conditions: Office / Shop
Training/Certifications: N/A
Shift Time/Overtime: 8:00 AM - 5:00PM Monday - Friday Overtime as necessary
Travel: No
Education: High School Diploma or equivalent
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Day range:
- Monday to Friday
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $32,600 - $41,200
Service Writer
Acquire4Hire -
Dallas, TX
Service Writer
Cynet Systems -
Dallas, TX
SERVICE WRITER
Bass Pro Shops -
Allen, TX
