What are the responsibilities and job description for the DynaNet Service Scheduler position at DynaFire LLC?
We are seeking a DynaNet Service Scheduler who will be responsible for assisting in the overall Customer Satisfaction of the existing DynaFire Customer Base. The services that you will be responsible for on behalf of DynaFire are all or some of the following. Job will require using a DynaFire provided cell phone and and computer. The DynaNet Service Scheduler objective is to support all aspects of the Service Department to ensure overall Customer Satisfaction.
- Establish long term Relationships with Existing DynaFire Service Customer Base by working primarily with Service Technicians/ Service Operations staff in assuring customer satisfaction.
- Answering inbound calls in accordance to DynaFire Philosophy and Core Values.
- Assist with proposals from service calls and test & inspections using DynaFire proposal templates.
- Be Available and responsive to all internal requests for information to and from all DynaFire Service Employees and Management as needed.
- Stage and prepare jobs for technicians (pick up and gather all parts) and dispatch technicians as new calls come in.
- Assist with Scanning/ Filing of Service File Documentation as needed. Securing and utilizing all DynaFire Company materials such as computers, cell phones, marketing materials, and any other DynaFire Property.
- Continually train to develop technical and customer service skills.
- Adheres to all company policies, procedures and business ethics and ensures that they are communicated and implemented within the team.
- Perform and assist with Service Alarm Monitoring reports and create service work as necessary through review of Monitoring History/ Accounting Software Functions.
- Scheduler is responsible for processing payroll using Time Summit.
- Schedule all DynaNet radio installs and keep up with all branches to ensure that deadlines are being keep.
Training and Certification Requirements:
- At least 5 years of installation and/or experience in the fire alarm industry.
- Be NICET Level I certified and maintain certification. Attain NICET Level II within 12 months.
- Participate in required DynaFire sponsored training.
- May be requested to share in serving as a trainer in the DynaFire sponsored training.
- Consider going to manufacturing training to become certified in a DynaFire low voltage system.
What We Offer:
- Paid time off (PTO) and holidays.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Short term and long-term disability.
- 401(k) matching.
- Employer funded life insurance.
- Opportunities for professional development and growth.
- Employee Referral Program.
About Us:
At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.
DynaFire is an equal employment opportunity employer dedicated to promoting an inclusive, diverse, and innovative environment for our employees. We provide all qualified applicants with employment consideration without regard to race, color, religion, sex, pregnancy, childbirth, ancestry, national origin, age, protected veteran status, marital status, genetic information, gender identity or expression, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, or local laws.
