What are the responsibilities and job description for the Branch Manager position at Dynamic Dock & Door | Powered by Dynamic Facility Services?

Branch Manager Responsibilities

Manage the day-to-day functions of the business to ensure customer service excellence, growth and efficiency. Manage the delivery of staff as a team to make sure the company follows the annual business plan to accomplish the desired goals in each of the areas of operation.
LMA – Leadership, Management, Accountability
Owns P&L & Budget process (explain the variances)
Customer Growth & Retainage
Human Resources, Hiring. Firing, Development, Accountability, and Payroll Submittal
Estimating
Embody Dynamic Values
KPI Management, scheduling efficiency, and tracking
Training staff for desired outcomes
Inventory
Bookkeeping
Customer Delivery and Communications
Invoice & Collections
Note : Functional areas are volume based, some offices may have staff assigned to more than one function.
Responsibility for hiring, training, evaluating, and leading the team (Service and Tech Management, Service Management, Bookkeeping, Project Management and other functions of the business).
Responsible for upholding the branch to the Core Values and Cultural goals of the company, supporting leadership / strategy & direction of the company working within team construct and core values to reach best results
Safety : Developing a safety program and cadence, promoting, and training all employees to a safety-first culture.

Develop internal programs to develop the business and promote growth.

Technicians identifying deficiencies on site.

Preventative Maintenance Program on all locations (promote and Track)

Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers, and management.

Protect the liability of the company at all costs.

Ensure company's compliance with all federal, state and local laws.

Manage the company’s sales efforts by reviewing key reports each week / month including sales, product mix, profitability and production. Offering support where required to help grow business.

Work with marketing and sales to ensure more inbound calls and develop plan to ensure real time scheduling and response to those calls.

Maintain close contact with key customers personally.

Use networking opportunities to promote the company including but not limited to local, state and national trade organizations, civic associations and local clubs that would benefit territory growth.

Career development and training for staff including annual performance reviews.

Provide a safe and professional workplace for all employees.

Constantly recruiting talented employees for all areas of the business.

Provide timely financial and Pulse Reports and KPI’s to company's leadership.

About Dynamic Facility Services

Dynamic Facility Services is a rapidly expanding nationwide operator in the commercial facilities sector, specializing in the repair and replacement of access door systems. Our focus on quality and customer satisfaction drives us to deliver comprehensive solutions for all access doors, pedestrian doors, air curtains, locks, loading dock equipment and energy conservation.

Our client portfolio includes multi-site customers from various sectors, such as grocery, storage, freight, retail, property management, commercial & industrial warehouses, and more.

At Dynamic Facility Services, we value excellence, teamwork, respect, accountability, and effective communication. Our core values create an atmosphere that is successful and mutually challenging and rewarding. Each team member contributes to maintaining a positive work environment by fostering positive interactions with customers, clients, vendors, co-workers, and management.

Join our team and be part of a company that is committed to making a significant impact in the commercial facilities industry. Together, we foster a positive and growth-oriented work environment where excellence thrives.

Benefits

Contribution to Healthcare plan

Contributions to Dental / Vision plan

401k plan

Paid Time off – 10 days

Paid Holidays – 10 days

Qualifications

Proven experience in managing and directing the operations of a business unit.

Strong knowledge of customer service principles and ability to drive exceptional customer satisfaction.

Demonstrated ability to develop and implement strategic plans to drive business growth and achieve operational excellence.

Excellent leadership skills with the ability to inspire and motivate a team towards achieving goals.

Comprehensive understanding of financial management and ability to analyze key performance indicators and financial statements.

Exceptional communication and interpersonal skills to build and maintain relationships with customers, vendors, and employees.

Strong problem-solving and decision-making abilities to effectively handle operational challenges and drive continuous improvement.

Key Competencies

Operational Leadership : Proven ability to effectively lead and manage the day-to-day operations of a business unit, driving growth, efficiency, and customer satisfaction.

Strategic Thinking : Demonstrated skill in developing and implementing strategic plans to achieve business objectives and drive operational excellence.

Team Management : Ability to inspire, motivate, and lead a team towards achieving goals, fostering a collaborative and high-performance work environment.

Financial Acumen : Strong understanding of financial management principles, including analyzing key performance indicators, managing budgets, and ensuring profitability.

Relationship Building : Excellent interpersonal and communication skills to build and maintain relationships with customers, vendors, and employees, fostering a positive and productive work environment.

Apply for this job

Receive alerts for other Branch Manager job openings

Branch Manager

What are the responsibilities and job description for the Branch Manager position at Dynamic Dock & Door | Powered by Dynamic Facility Services?

What is the career path for a Branch Manager?

Not the job you're looking for? Here are some other Branch Manager jobs in the Hartford, CT area that may be a better fit.

We don't have any other Branch Manager jobs in the Hartford, CT area right now.

AI Assistant is available now!