What are the responsibilities and job description for the Sales Customer Service Representative position at Dynamic Lawn & Landscape?
About Us:
Are you an effective communicator with a passion for delivering excellent customer service? Join our team as a Sales Customer Service Representative at Dynamic Lawn & Landscape, a thriving business with over 40 years of success. As we continue to grow, we are seeking individuals who can excel in a fast-paced environment and contribute to our commitment to customer satisfaction.
Position Overview:
As a Sales Customer Service Representative, you will be the primary point of contact for our valued customers. Your role will involve managing customer inquiries, resolving issues, and driving sales growth. We are looking for a personable and driven individual who excels in a fast-paced environment and has a passion for delivering outstanding customer service.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, and chat with professionalism and enthusiasm.
- Sales Support: Assist customers in selecting products or services, providing detailed information, and guiding them through the purchasing process.
- Issue Resolution: Handle and resolve customer complaints, returns, and exchanges efficiently while maintaining a positive attitude.
- Sales Targets: Achieve or exceed sales targets by identifying opportunities for upselling and cross-selling.
- Product Knowledge: Maintain a deep understanding of our products and services to effectively address customer needs and provide tailored recommendations.
- Documentation: Accurately record customer interactions and transactions in our system.
Qualifications:
- Experience: Previous experience in a sales or customer service role is preferred.
- Skills: Excellent communication skills, both verbal and written; strong problem-solving abilities; and a friendly, professional demeanor.
- Computer Proficiency: Comfortable with software, Microsoft Office Suite, and other relevant technology.
- Education: High school diploma or equivalent; a degree in business or related field is a plus. A background in fertilization, core and 3A certified.
- Attitude: Positive, proactive, and adaptable with a keen attention to detail.
Why Join Us?
- Competitive Salary: with Sales Incentives
- Benefits: Comprehensive benefits package including health insurance, and paid time off.
- Growth Opportunities: Opportunities for career advancement and professional development.
- Work Environment: A supportive and inclusive work culture with a focus on work-life balance.
- Team Spirit: Join a team that values collaboration, creativity, and innovation.
How to Apply:
If you’re passionate about sales and customer service and want to be part of a company that values its employees, we’d love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’re the ideal candidate for this position to Office@dynamiclawn.com
Dynamic Lawn and Landscape is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Dynamic Lawn and Landscape and help us deliver exceptional experiences to our customers every day!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Morning shift
Experience:
- Inside sales: 3 years (Required)
Work Location: In person
Salary : $18