What are the responsibilities and job description for the Service Manager position at Dynamic National?
Dynamic National was established in 2009 with a commitment to delivering high-quality roofing and renovation services to commercial clients across the United States. Our company is built on a foundation of faith-based values, employee empowerment, and client satisfaction.
What you will be doing:
- Implement best process and procedures
- Manage the service department for optimum performance, efficiency, and profitability.
- Effectively lead service crews to maintain company expectations regarding safety and quality workmanship.
- Oversee and/or perform all aspects of service work from selling to installation and/or repair to billing.
- Generate new customers & sales.
- Maintain communication with clients, service crews and the company.
- Manage department finances, including budgets and project invoicing.
Requirements:
- Must exhibit leadership and management skills necessary to manage workflow, staff, and customer relationships.
- Must stay familiar with company products and services to maintain company standards.
- Be able to track multiple ongoing jobs calmly and efficiently.
- Work well with others and within a company system.
- Excellent customer service skills; manage difficult or emotional customer situations; respond to requests for service and assistance.
- Roof system diagnosis and repair – Ability to diagnose and repair roof system problems safely and correctly.
- Problem solving – Able to understand complex problems and make decisions to benefit everyone as much as possible.
- Math skills – including basic algebra, geometry, rates, ratios, proportions, and percentages.
- Excellent written and oral communication skills.
- Efficient in Microsoft Office.
- Sales experience.
Salary : $80,000 - $100,000
