Service Manager

Role Responsibilities:

Service Management

• Manage a service team and ensure full adherence to Dynamic processes and service execution across the SW Division
• Providing reporting to Operations Manager on ownership and status of all service calls
• Implement and ensure adherence to a process for the receiving, tracking and executing all internal and external requests for service
• Ownership of pricing structure for service calls and ensure appropriate margins on service work
• Manage the emergency call process for leaks and allocating resource to execute based on defined prioritization structure
• Manage Maintenance Program enrollees and presentation materials for sales team
• Service fleet maintenance
• Interviewing and hiring additional service techs
• Interfacing with clients to assess service and maintenance needs

Steep Slope Project Management

• Take ownership of projects across the SW Division as needed and for jobs you are specifically assigned
• Provide full direction for the steep slope subcontractor crews and directly manage foreman and/or foremen on the job site
• Execute subcontractor agreements that align with the contracted project scope and pricing, and meet Dynamic’s and client’s expectations for project delivery
• Provide necessary scope, plans, site maps, and schedules for the projects to be prepared for client review and approval
• Join pre-construction calls or walks to help answer questions from clients
• Manage the subcontractor crews on the job site to ensure compliance with OSHA and municipal regulations
• Estimate and manage the expenses budgeted to the job and provide timely reporting of any material deviation from the budget for the job
• Work with material distributors and manufacturers to ensure best pricing for Dynamic
• Ensure communication regarding project status occurs timely to parties within Dynamic as well as from a customer perspective on a daily basis
• Complete timely closeouts of projects including final inspections, punch list items, material and equipment returns, manufacture and workmanship warranties, and calling in permits

General Production

• Partner with Operations Manager to develop training programs for field reports and succession planning for career development of the production department as a whole
• Provide necessary data to contribute to reporting needed for executive management
• Partner with Operations Manager on developing structured pricing for roofing and non-roofing subs and determining which subs are best suited for the specific service calls and projects