What are the responsibilities and job description for the Call Center Representative position at Dynamic Office & Accounting Solutions?
Call Center Representative
Location: Concord, CA
Pay Range: $19-21/hr
Full Time, Onsite
Temp-to-Hire
We are seeking a Customer Service Representative to join a leader in providing lifesaving medical alert systems, where you’ll be part of a mission-driven company that helps seniors and individuals with medical needs maintain their independence and safety. This is more than a job – it’s a chance to make a real difference in people’s lives!
As a Customer Service Representative, you’ll be responsible for handling inbound and outbound calls, providing exceptional customer service, troubleshooting technical issues, and ensuring customer accounts are managed smoothly. Your compassion, tech-savvy, strong communication skills, and genuine desire to help others will be crucial- in this role.
If you’re detail-oriented, enjoy problem-solving, and thrive in a fast-paced environment, you’ll fit right in with this team! Apply now and call Brett at 888-303-5627 to discuss this opportunity.
What You’ll Do
- Handle inbound and outbound phone calls with care, professionalism, and empathy.
- Provide top-tier customer service and support, assisting with billing inquiries, account updates, cancellations, and more.
- Schedule follow-up calls and ensure timely resolution of customer concerns.
- Troubleshoot technical issues with customers, guiding them through product installation and resolving any challenges.
- Respond to inquiries related to alarm signals, accounts receivable, and follow-up procedures.
- Log customer interactions in Salesforce.com and maintain accurate records in vendor systems.
- Collaborate with the team to onboard and train new hires on workflows and processes.
What You’ll Bring
- 3 years in a phone-based customer service or call center role
- HS Diploma or equivalent
- Strong communication, data entry, and problem-solving skills
- Familiarity with Salesforce.com and UPS Systems a plus
- Passion for providing support and peace of mind to seniors and individuals with medical needs
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Dynamic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $19 - $21
