What are the responsibilities and job description for the Head of Technical Operations position at Dynamic Search Solutions?
Job Title: Head of Technical Operations
Cheshire (Hybrid working)
- Salary: £80,000
A leading provider of core connectivity and fibre solutions, the organisation delivers exceptional technical services and innovative solutions. With a strong emphasis on scalability, reliability, and adopting cutting-edge technologies, it leads in a fast-paced industry.
The company fosters a culture of excellence, collaboration, and growth, investing heavily in people and infrastructure to drive innovation and achieve success.
This role offers the opportunity to advance the company's mission, drive innovation, and foster collaboration across teams.
The Role & Responsibilities
You will oversee the organisation's technical operations, ensuring systems, networks, and IT services run smoothly, securely, and efficiently. Lead high-performing teams, drive operational excellence, and implement strategies that align with business goals.
Key Responsibilities
- Lead and manage technical operations teams, including IT, network, and technical support.
- Develop and execute technical strategies aligned with business objectives.
- Oversee uptime and performance of OSS/BSS systems, network devices, and IT infrastructure.
- Manage change processes and ensure compliance with industry standards and regulations.
- Plan and execute disaster recovery and business continuity strategies.
- Foster a culture of continuous improvement and professional development within the team.
- Build and maintain strong relationships with vendors, suppliers, and service providers.
- Use data-driven insights to forecast operational needs and improve performance.
- Ensure escalated customer issues are resolved promptly and within SLA.
- Manage budgets, identify cost-saving opportunities, and optimise operational expenses.
Your Skills & Experience
10 years of experience in technical operations, IT infrastructure, or systems engineering, with 5 years in senior leadership.
Strong knowledge of IT systems, networks, cloud platforms, cybersecurity, and data centre management.
Proven ability to lead, mentor, and inspire diverse technical teams.
Analytical mindset with the ability to resolve complex technical challenges.
Skilled in managing contracts and SLAs with external vendors.
Capable of developing and executing technical strategies in a dynamic environment.
Company Benefits
- Competitive salary: £80,000
- Hybrid working arrangements
- Opportunities for professional development and training
- Collaborative and supportive team culture
- Focus on continuous learning and career progression
Salary : $80,000
