What are the responsibilities and job description for the Technical Operations Manager (Infrastructure & Facilities) position at The University of Manchester?
The University of Manchester () is one of the largest single-site universities in the UK, with one of the biggest student communities. In total, 25 Nobel Prize winners have worked or studied here and 93% of our research was ranked as ‘world-leading’ or ‘internationally excellent’ by the Research Excellence Framework in 2021. Furthermore more than nine out of ten of our recent graduates go straight into employment or continued studies. The Faculty of Science and Engineering (FSE) comprises two multi-discipline Schools; the School of Engineering and the School of Natural Sciences, each led by a Head of School and Head of School Operations. The School of Engineering is made up of five academic departments and the School of Natural Sciences is made up of five academic departments. For more information please visit
We are seeking an enthusiastic and proactive Technical Operations Manager (Infrastructure and Facilities) to join our dynamic technical operations team, which strives to provide a sector leading technical support for FSE and the wider University. With a commitment to customer service excellence and a passion for science and engineering, the Technical Operations Manager (Infrastructure and Facilities) will provide an agile technical support service to staff and students to support teaching, research and professional services. FSE’s research and teaching quality is recognised globally; this is an exciting opportunity to join us in Manchester and contribute to the provision of a sector leading technical service.
The role of Technical Operations Manager (Infrastructure and Facilities) will be one of a team of four who will ensure that the physical environment and infrastructure of all the buildings in the Faculty of Science & Engineering are maintained to the highest of standards. A vital objective of the four posts will be to streamline and simplify the process of improvements and maintenance for users. The role advertised will be focused on the Nancy Rothwell building – an exceptional facility within the UK Higher Education that is the home of engineering and materials science at the university- and surroundings buildings linked to the School of Engineering.
You will work closely with the other members of the team and in close collaboration with FSE staff, estates and facilities management, safety teams and external contractors to improve the way we process requests using professional project management tools. The team will manage and consolidate maintenance and service contracts to maximise financial efficiency and will ensure that core equipment and infrastructure is reviewed and updated on an ongoing basis, and that proactive maintenance is carried out in a timely manner. The team will also have critical roles in managing staff, building hazards, emergency planning and business continuity, alongside health and safety colleagues.
You will work closely with the academic community, heads of business areas and other colleagues to ensure the delivery of world-class teaching and research. The role will require a culture of continuous improvement within the technical and experimental support services and will entail significant change management.
You will be part of the FSE Technical Operations management team. Technical Operations aims to provide sector-leading technical support for the Faculty of Science & Engineering and the wider university. As a Technical Operations Manager, you will ensure that all technical and experimental staff are aware of the Faculty’s strategy to deliver world-class performance as well as an understanding of how their area of work directly supports the achievement of both the University and Faculty’s strategy.
What you will get in return :
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
