What are the responsibilities and job description for the IT Operations Director position at Dynamic Search Solutions?
**The Role & Responsibilities**
We are seeking an experienced and driven leader to join our team as the Head of Technical Operations. This pivotal role offers the opportunity to play a key part in advancing our mission, driving innovation, and fostering collaboration across teams. The ideal candidate will bring a passion for excellence and the expertise to lead teams in delivering impactful results, shaping the future of connectivity in a forward-thinking environment.
Key Responsibilities:
- Lead and manage technical operations teams, including IT, network, and technical support.
- Develop and execute technical strategies aligned with business objectives.
- Oversee uptime and performance of OSS/BSS systems, network devices, and IT infrastructure.
- Manage change processes and ensure compliance with industry standards and regulations.
- Plan and execute disaster recovery and business continuity strategies.
- Foster a culture of continuous improvement and professional development within the team.
- Build and maintain strong relationships with vendors, suppliers, and service providers.
- Use data-driven insights to forecast operational needs and improve performance.
- Ensure escalated customer issues are resolved promptly and within SLA.
- Manage budgets, identify cost-saving opportunities, and optimise operational expenses.
Requirements:
We require 10 years of experience in technical operations, IT infrastructure, or systems engineering, with 5 years in senior leadership. A strong knowledge of IT systems, networks, cloud platforms, cybersecurity, and data centre management is essential. You must be able to lead, mentor, and inspire diverse technical teams.
