What are the responsibilities and job description for the Enterprise Land Mobile Radio (ELMR) Technician position at Dynamic Solutions Technology LLC?
Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Enterprise Land Mobile Radio (ELMR) Technician to support DoD customer in the Jacksonville, FL area.
-------------------------- ACTIVE SECRET CLEARANCE REQUIRED ----------------------------
Responsibilities:
Experienced technician will provide Enterprise Land Mobile Radio (ELMR) customer service (i.e., help-desk) and technical expertise to customers located throughout the CNRSE command. Primary duties will be for technical support, training, and implementing ELMR; test, tune and programming ELMR (Motorola) radios as needed; plan, direct, and coordinate the inventory, storage and distribution of radios.
Experience Required:
- Provide daily maintenance and sustainment of all assigned ELMR Government equipment.
- Conduct a 100%semi-annual inventory of all ELMR Network Management Terminal (NMT) assets, and provide report to the Regional ELMR Manager.
- Coordinate with the Regional ELMR Manager/Assistant Manager on the assignment and programming of radio assets, and troubleshooting radio subscriber units and/or network.
- Assist in the development of talk groups, Radio Set Identifiers (RSIs)and call signs tailored to customer needs.
- Program radio subscriber units IAW the Base Communications Plan, ELMR Fleet map and the ELMR programming Standard Operating Procedures (SOP).
- Recommend and implement approved operating system enhancements that will improve their liability and performance of the system.
- Installation, maintenance, configuration, and integrity of software and hardware products in support of the implementation and operations plan.
- Provide maintenance and operation of Emergency Communications "flyaway" equipment in support of the Installation Commander/ Emergency Manager..
- Move freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, and containers, by hand or using hand trucks, and other equipment.
- Provide monthly status of ELMR equipment to the Region ELMR Manager
- Receive and process user subscriber unit orders.
- Coordinate encryption key change over with Region ELMR Manager.
- Reload encryption keys in user subscriber units when requested by Helpdesk.
- Provide training to users on subscriber unit operation.
- Provide training to users on Regional and site policies and procedures.
- Monitor the Installation RF site, Inspect RF equipment, AC units, and power supply.
- SystemcheckpowergeneratorandUPS,IAWprescribedmaintenanceprocedures.
- Report failure of ELMRT-1 transmission and communication lines supporting to DISA.
- Report all alarm conditions and equipment malfunctions or failures to ISD Helpdesk.
- Notify users of planned or unplanned outages and refresh/upgrade requirements.
- Manage on-site inventory of equipment spares.
- Record all customer service and/or support requests in The Remedy Tracking Database.
Qualifications Requirements:
- CompTIA Security CE certification
- No minimum education; High School Diploma or General Education Development (GED) certificate preferred
- Four (4) years of demonstrated relevant experience
- Active Secret Security Clearance required
Qualifications
- Excellent communicator
- Ability to work independently and as a team member
- Ability to learn and apply administrative support concepts to assigned duties
