Sales Coordinator

POSITION TITLE: Sales Coordinator  

DEPARTMENT: OPERATIONS

REPORTS TO:  CHIEF OPERATING OFFICER

TYPE OF EMPLOYMENT: FULL-TIME ON-SITE

CLASSIFICATION: FULL-TIME SALARIED

Company Overview

For more than 40 years, companies in highly regulated industries have relied on Dynamic as a valued partner. With 100% quality and compliance, we develop and manage solutions to address our clients’ technology component requirements – most often involving complex specifications – that are connected or embedded into their products, platforms, and applications.  

Dynamic has a track record of providing high-value, quality-focused services across the entire product value chain. Our deep and longstanding partner network with all major OEM and technology vendors provides us with comprehensive insights into market trends and enables us to keep pace with the latest technological innovations. In turn, we can identify, source, and develop the most effective, efficient products and processes to achieve optimal business outcomes for our clients. 

Quality is the hallmark of everything we do, and we are ISO 9001 and ISO 13485 certified. As a benchmarked member of the Diverse Manufacturing Supply Chain Alliance (DMSCA), we have a strong commitment to diversity, and a laser focus on maintaining high On-Time, In-Full (OTIF) and Right First Time (RFT) scores. As a certified woman-owned business, Dynamic is proud to be a leader in the technology space, recognized for our unique services and proven approach. 

Summary of Position

The Sales Coordinator will take part in our vision to deliver an Extraordinary Customer Experience (ECE) that ensures compliant, consistent, and controlled solutions connected to FDA regulated medical instruments, manufactured by our customers which are large global medical device companies.

The Sales Coordinator at Dynamic is a key commercial contributor to obtaining our aggressive corporate sales revenue growth plan while supporting our existing and prospective future customers. This person will work with our commercial and senior leadership team to cultivate and execute sales activities, within a defined set of strategically important accounts, to achieve sales quota and strategic account objectives.

The person will represent the entire range of company products and services to assigned customers; while contributing to customer key account management plans and ensuring assigned customers’ needs and expectations are met by the company. It is essential that this person have an entrepreneurial mindset and want to be part of a growth story.

Primary Responsibilities

The Sales Coordinator is an important contributor supporting the execution of our commercial growth strategy while building on current customer relationships to protect and grow our business opportunities.   Their responsibilities include, but are not limited too: 

Sales:  

Reporting / Documentation Responsibilities:  

• Dynamic Sales revenue report. (Weekly)
• Customer open order report. (Weekly) 
• Customer forecast demand report. (Quarterly)
• Suppliers change requests – Customer forms to identify any changes to products. (As needed) 
• Working with OEM’s & Suppliers on obtaining compliance documentation / certification for customers. (As needed) 
• Assist with reporting and tracking business opportunities within ERP/CRM system. (Daily) 
• Assist in show and event planning. (As needed)
• Quote Creation. (Daily) 
• Part number creation. (As needed)
• Converting Quotes to Sales Orders. (Daily)  
• Production order creation. (As needed)
• Ariba order and shipping confirmations. (Daily)
• Responding to customers’ inquiries and follow up on leads or issues. (As needed) 
• Assist in preparation of sales proposals, contracts, and presentations. (As needed)  
• Assist in customer contact mapping to project specific current and new business opportunities. (As needed) 
• Assist in managing dashboards, reports historic / present / future data mining support & trends. (As needed) 
• Project accounting alignment and management.
• Order fulfillment and inventory management support.
  • Coordination with Suppliers to ensure alignment on product availability and delivery timelines. (Daily)
  • Providing purchasing with information related to Sales Forecasts to ensure proper inventory to support order fulfilment and competitive acquisition cost. (As needed)
• End of Life (EOL) Assistance (Monthly)
  • Working with OEMs and Suppliers on product lifecycle plans.
  • Supporting team and Tech Dev on identifying replacement options.
  • Supporting customer with timeline of transition.

Qualifications

- Must be eligible to work in the United States.

- Bachelor’s degree, preferred in technology, business and / or related fields.

- 3 years’ experience in sales, marketing and / or related fields.

- Proficient with Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint).

- Strong ability to resolve a conflict or issue quickly and completely.

- Experience with Acumatica, HubSpot or related systems preferred.

- Strong ability to manage and execute multiple projects at the same time.

- Strong communication, interpersonal, and networking skills.

- Oral and Written Communication - Provides clear, concise, and organized communications.

- Customer Service - Anticipates and meets needs of customers. Delivers high quality products and service support.

- Continuous Learning - Assesses and recognizes own strengths and weaknesses and pursues self-development.

- Teamwork - Fosters teamwork and is supportive of other team members and achieving team goals.

Intangibles We Are Looking For

- Driven, energetic, professionally ambitious.

- A competitive nature and hates to lose.

- Strong sense of urgency to get things done.

- Optimistic, resilient, with a strong ability to persevere.

- Self-starter, independent and self-sufficient.

- Entrepreneurial: high energy, reward and wants to be part of a growth story.

Interacts with co-workers and customers in a manner that models the Company’s Core Values

- We are courageous – We continuously innovate to serve our customers, employees, and business partners. 

- We ask tough questions, dig deeper and look further ahead.

- We are solutions driven – Our advice is objective and independent. 

- We expect high individual performance, so we win as a team.

- We do whatever it takes to enable our customer’s success.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee operates a computer and other office productivity machinery such as calculator, copy machine, and printer. The employee occasionally will need to position self to reach items from floor level or from overhead. The employee regularly needs to communicate, express oneself and exchange information with others. The employee will frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary : $40,000 - $50,000