Intake Referral Coordinator

Job Summary
The Referral Coordinator plays a crucial role in ensuring seamless communication between patients, healthcare providers, and insurance companies. This position is responsible for managing patient referrals, verifying insurance coverage, and maintaining accurate medical records. The ideal candidate will possess strong organizational skills and a customer-focused attitude to enhance the patient experience within our practice.

Duties

• Manage incoming patient referrals efficiently. Work incoming referrals quickly and thoroughly.
• Building the patient chart in our EMR with accurate information provided by referral source.
• Verify insurance information and coverage.
• Maintain accurate and up-to-date medical records in compliance with HIPAA regulations.
• Request additional information from referral sources if not included in the information sent originally.
• Communicate effectively with patients to schedule appointments and provide necessary information regarding their referrals.
• Collaborate with healthcare providers to ensure timely processing of referrals.
• Utilize e-fax & email, and EMR for managing patient data and referrals.
• Provide exceptional customer service to patients, addressing any inquiries or concerns promptly.

Skills

• Proficient in a medical office setting.
• Experience electronic health record systems is preferred.
• Bilingual abilities are a plus, enhancing communication with diverse patient populations.
• Knowledge of medical coding, particularly the use and understanding of ICD-10, is beneficial.
• Strong customer service skills to foster positive relationships with patients and providers.
• Familiarity with the different types of medical insurance coverages/plans & the verification processes to ensure accurate billing and coverage checks.
• 2 years previous medical office setting/experience is required.
• Excellent organizational skills with attention to detail to maintain accurate records.

This position offers an opportunity to contribute significantly to the efficiency of our healthcare team while providing excellent service to our patients.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person