What are the responsibilities and job description for the Customer Service Agent - Online Ticket Support (Zendesk) position at Dynamico?
Position : Customer Service AgentLocation : In Office - Fort LauderdaleType : Full-Time (Friday - Tuesday 10am-7pm Schedule)About Us : We're seeking a dedicated and detail-oriented Customer Service Agent to join our team and provide exceptional support to our clients through online ticket systems like Zendesk. If you have a knack for problem-solving, excellent writing skills, and a passion for helping customers, we'd love to hear from you!Responsibilities : Respond to customer inquiries and service requests via Zendesk in a timely and professional manner.Identify and resolve customer issues effectively by researching solutions or escalating as necessary.Maintain accurate and thorough records of all customer interactions.Ensure written responses are clear, grammatically correct, and free from errors.Work collaboratively with other team members to improve customer support processes.Stay updated on company products, services, and policies to provide accurate information to clients.Qualifications : Excellent written communication skills, including proper spelling and grammar.Strong problem-solving skills and the ability to think critically.Previous experience using Zendesk or similar ticketing systems is a plus.Ability to handle multiple inquiries simultaneously while maintaining attention to detail.A proactive attitude with the ability to work independently and as part of a team.Customer-focused mindset with a commitment to providing exceptional service.What We Offer : Competitive compensationOpportunity to work with a supportive and collaborative teamRoom for professional growth and developmentHow to Apply : If you're passionate about delivering top-notch customer support and meet the qualifications above, we want to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why you're a great fit for this role.
