Non-Technical Customer Support

Job Purpose:

Incumbents in the customer service job family interact with customers and sales representatives to handle a variety of sales support functions including customer care, order entry, price quotes, returns pricing, credit, correspondence, and provided delivery information.

Job Responsibilities:

• May answer questions regarding products, warranties, and services.
• May ensure customer satisfaction and order compliance with related regulations, contract, standards, processes, policies and procedures.
• May process, expedite and coordinate customer orders from pricing requests through completion. Prepare forms, ensure compliance, and perform specific activities and process particular to assigned application.
• May provide quality responses to delivery, price, commission and product inquires and requests.
• May coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to support customer satisfaction.
• May review contract/purchase orders to ensure that customers’ quality requirements are met.
• Act as an information source on customer order processing and/or service procedures.
• Maintain applicable reports, records, and systems (manual and computerized)
• Assist operations, engineering and other departments and develop solid internal partnerships to aid our customer’s satisfaction.
• May support growth initiatives such as updating salesforce.com, contacting perspective customers, and maintaining visual management.

Knowledge, Skills and Abilities Required:

• Solid understanding of customer service procedures, practices, policies and related regulations
• Excellent oral and written English communication skills
• Computer proficiency with MS Office programs and the internet
• A high degree of accuracy and attention to detail

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Dynapar

Dynapar offers the world's broadest range of encoders, resolvers and accessories for motion feedback control. For 50 years, the four brands of Dynapar have been providing innovative, customized system solutions for virtually any heavy-, industrial, servo- or light-duty application.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay Range
The salary range for this position (in local currency) is 35,700.00 - 66,300.00

Dynapar offers the world's broadest range of encoders, resolvers and accessories for motion feedback control. For 50 years, the four brands of Dynapar have been providing innovative, customized system solutions for virtually any heavy-, industrial, servo- or light-duty application.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

The salary range for this position (in local currency) is 35,700.00 - 66,300.00