What are the responsibilities and job description for the Information Technology/PC Support and Services Instructor position at Fayetteville Technical Community College (E)?
Fayetteville Technical Community College is seeking a dynamic and innovative individual to join our Computer Information Technology (CIT) team as an Information Technology/PC Support and Services Instructor. This position offers an exciting opportunity to educate and prepare students for careers in the ever-evolving IT industry, with a focus on troubleshooting, technical support, and service solutions.
We are looking for an instructor who is passionate about teaching, adaptable to new learning methodologies, and dedicated to fostering a positive learning environment. Instructors will be expected to teach across multiple formats, including in-person, online, and hybrid, with a commitment to integrating technology and real-world problem-solving into their curriculum.
The PC Support and Services curriculum provides a strong foundation for those entering the Information Technology field. Course work includes developing the student’s ability to solve technical issues related to information services and support. The PC Support and Services program prepares individuals for employment as troubleshooters responsible for solving problems and providing technical support assistance, and advice to customers and users.
We offer a valuable benefits package that includes the following:
NC State Health Plan
NC State Retirement Plan
Paid Leave
Paid Holidays
Cafeteria Plan (IRS Code Section 125)
Educational Benefits
Longevity
TRICARE Supplement Benefits
Full-time employee benefits.
Duties
Key Responsibilities:
1. Teaching & Curriculum Development:
- Develop and teach courses in PC support, troubleshooting, and IT services that align with the goals of the Computer Information Technology (CIT) program.
- Deliver curriculum in a variety of formats (in-person, online, hybrid) and keep content current and relevant to industry trends.
- Prepare and submit syllabi, course outlines, and assessments in compliance with department and division guidelines.
- Create a dynamic learning environment that encourages engagement, critical thinking, and retention.
- Revise and innovate course materials and teaching methods to meet the diverse needs of students.
- Stay current with emerging technologies and industry best practices to enhance the learning experience.
2. Instructional Technology & Innovation:
- Incorporate modern instructional technologies into the classroom, utilizing learning management systems like Blackboard and other digital tools to support student learning.
- Provide students with online learning resources, study guides, and other digital materials to reinforce classroom instruction.
- Integrate multimedia, virtual labs, and simulations into teaching to improve hands-on learning experiences.
3. Student Support & Evaluation:
- Evaluate and assess student progress using fair, consistent, and timely methods aligned with course objectives.
- Maintain accurate academic records and provide constructive feedback to support student growth.
- Offer academic advising and mentoring to students, helping them meet their educational and career goals.
- Foster a supportive environment that encourages students to ask questions, participate in discussions, and access additional resources when needed.
4. Professional Development & Community Engagement:
- Engage in ongoing professional development to remain at the forefront of technological advances in the field.
- Attend and participate in conferences, workshops, and seminars to stay informed on the latest trends in IT.
- Contribute to the continuous improvement of the program by participating in curriculum reviews, assessment activities, and strategic planning.
- Actively engage with industry partners to create internship opportunities and ensure curriculum alignment with workforce needs.
5. Contribution to College Mission & Culture:
- Participate in faculty meetings, college-wide events, and professional committees.
- Demonstrate strong interpersonal skills in working collaboratively with faculty, staff, and students.
- Maintain a positive and professional presence both inside and outside the classroom, supporting the values of diversity, equity, and inclusion.
- Promote and contribute to the growth of student organizations, community involvement, and extracurricular activities.
- Master’s Degree in Information Technology, Computer Science, or a related field, OR a Master’s Degree with at least 18 graduate credit hours in the related field.
- Some experience in teaching or training, including online instruction
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Access).
- Solid understanding of computer hardware and software and willingness to continue learning and applying new technologies in the classroom.
- Experience with MySQL, Oracle, or other database management systems.
- Familiarity with IT support tasks, such as hardware troubleshooting, software installation, and basic networking.
- Experience or interest in using cloud technologies and exploring new IT trends.
- Familiarity with using learning management systems (e.g., Blackboard, Canvas) and other online tools for teaching.
- Strong communication and interpersonal skills to engage students and collaborate with colleagues in a supportive, team-oriented environment.
- Health, Vision, Dental Insurance
- Property and Casualty Insurance
- Retirement Benefits
- Paid Leave, Paid Holidays
- Cafeteria Plan (IRS Code Section 125)
- Cancer – Intensive Care or Critical Care
- Employee Assistance Program
- Flexible Spending
- TRICARE Supplement Benefits
Posting Detail Information
EEO Statement
The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.
