What are the responsibilities and job description for the Entry Level Customer Service Representative position at Dynasty Marketing Connections?
THIS POSTION IS IN PERSON, NOT REMOTE, AND FULL-TIME
Dynasty Marketing Connections is looking for a Customer Service Representative, who will be responsible for engaging with customers on behalf of the company. Their duties will include getting new and existing customers updated on their billing, answering any questions or concerns customers may have, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
A Client Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
This is a business that works directly with customers and clients to ensure customers get the best possible understanding and knowledge of services and make sure they are guided to choose the best one.'