What are the responsibilities and job description for the Warranty Submission Specialist position at Dynatron Software?
At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of our 5 Core Values: Sense of Urgency, Delivering Results, Accountability, Positive Attitude, and Success Driven.
We are currently looking to add new talent to our growing team!
About the Role:
The "Remote" Warranty Processing Specialist is responsible for filing warranty submission packets to manufacturers on behalf of dealer clients to increase the dealer’s warranty parts and labor reimbursement rates. This is a measured position with weekly and monthly required quotas.
Qualified Candidates Need:
Excellent benefits including health, dental, vision, and short term disability insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, 9 paid holidays, and 15 days PTO. Home office setup support for remote employees. The chance to work for an organization that puts people first and fosters a culture of teamwork by embracing our 5 core values:
Compensation: $45,000-50,000/yr Bonus potential
We are currently looking to add new talent to our growing team!
About the Role:
The "Remote" Warranty Processing Specialist is responsible for filing warranty submission packets to manufacturers on behalf of dealer clients to increase the dealer’s warranty parts and labor reimbursement rates. This is a measured position with weekly and monthly required quotas.
Qualified Candidates Need:
- 2 years auto dealership, service department, warranty claims/admin, or automotive industry experience
- Ability to learn new software applications and be comfortable working on diverse types of computer programs, with a strong working knowledge of Microsoft Office, specifically Excel
- Strong analytical skills and pattern recognition skills
- Ability to perform duties with goal-oriented work methodology
- Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision
- Adhere to stringent timelines
- Strong customer service, professional verbal and written communication, and interpersonal skills, and be well organized
- Strong knowledge of Google tools preferred
- Analyze and translate information from client invoices to Excel for submission to automotive manufacturer
- Develop in-depth understanding of the reports used to calculate a client’s submission opportunity
- Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines
- Effectively communicate internally and with Dealership Management via phone and email
- Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc.
- Other duties and special projects assigned or approved by management
Excellent benefits including health, dental, vision, and short term disability insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, 9 paid holidays, and 15 days PTO. Home office setup support for remote employees. The chance to work for an organization that puts people first and fosters a culture of teamwork by embracing our 5 core values:
- Success Driven – We strive for excellence with continuous improvement and grit.
- Delivering Results – We deliver a high quality of work, and we don’t confuse effort with results.
- Sense of Urgency – We know our priorities and take decisive action.
- Accountability – We take extreme ownership and deal with the consequences of our actions.
- Positive Attitude – We have a positive mindset, and we enjoy what we do.
Compensation: $45,000-50,000/yr Bonus potential
Salary : $45,000 - $50,000
