What are the responsibilities and job description for the Customer Quality Engineer position at DynaxAmerica?
The Customer Quality Engineer serves as the conduit between the end Customer and our manufacturing & developmental teams; ensuring that products meet or exceed customer requirements. In this role, the Customer Quality Engineer is involved in the technical aspects of products and the expectations of the customer; providing a continuous improvement cycle for the product / processes.
The Customer Quality Engineer serves as the primary contact for specified customers – maintaining customer websites (as applicable), addressing customer complaints (Corrective action process) and maintaining customer satisfaction metrics. The Customer Quality Engineer supports change management activity such as PPAP, New Launch requirements; effectively communicating to the customers.
You should be proficient in :
- Quality Inspection Experience
- Continuous Improvement
- Troubleshooting Skills
- 5 Why (Root Cause Analysis Method)
- Fishbone Diagram (Ishikawa Diagram)
- Advanced Product Quality Planning (APQP)
- Quality Control Data Analysis
ID : 8SR6Ct
