What are the responsibilities and job description for the Customer Experience Associate position at DYNO Detroit?
Our Customer Service Associates are passionate and excited about taking care of our members and guests! They are engaging, communicative and responsive with everyone that enters the building, and are always working with safety as a top priority. Two of the core skills required in this role are adaptability and excellent communication. You will be successful in this role if you are a driven and detail-oriented team player who is able to perform the essential functions of the day-to-day business.
General responsibilities include and are not limited to:
- Deliver an exceptional customer experience every time, ensuring the gym is a warm, welcoming, and inclusive environment for everyone.
- At the front desk, always greet, check-in, and attentively serve customers. Maintain an awareness of customer demands & a readiness to respond professionally and quickly. “The world stops when the customer approaches” is our standard.
- Monitor for safe behavior, with “figure 8” walks around the floor. When appropriate, gently and compassionately correct unsafe behavior. Work with your head up and engage with other staff and guests of the gym.
- Uphold the standard and policies of the gym, including but not limited to waiver policies, age requirements, required certifications per activity (including facility orientation), gear fitting and usage requirements, housekeeping rules, etc.
- Once properly trained, conduct and promote our programs, such as Facility Orientations, Learn The Ropes, Learn to Lead, technique courses, Meet-Ups, etc.
- Maintain the hygienic standard we’ve become known for by regularly cleaning: equipment, climbing boards, pads, and yoga room, bathrooms, counters, staff room, etc.
- Manage point of sale system; process sales, returns, new memberships, punch passes, etc.
- Develop and/ or maintain an awareness of specifications and proper usages for the products we offer in our retail space. Always offer help to customers selecting or trying-on climbing gear.
- Check retail inventory and stock daily, ensuring the area is clean and organized. Assist Managers and Shift Leads with restocking inventory shipments.
- With the guidance of a Manager or Shift Lead, assist in regular rental gear inspections.
- Conduct top rope and lead climb/ belay proficiency checks with a keen sense of risk assessment & mitigation, all while maintaining a kind rapport, with compassion to the sensibilities of the customer(s).
- Take initiative to find creative ways to be useful with your time here, especially when shift leads or managers are elsewhere or occupied. Self-direction is valued and admired here!
Must be available for part time, minimum of 10 hrs or (2) shifts per week. Nights and weekend availability is required.
Pay starts at $16/hr. Additional pay with increased ability in the gym (teaching classes, belay checks, etc.). Other staff benefits include:
- Free membership (for employees that work an average of at least 32 hours/ month)
- 35% off retail purchases access to third-party pro deals
- One staff guest pass per day (rental gear included) to be used outside of working hours
- Health care, PTO, and certain paid holidays available for full-time employees (minimum 36 hours/ week)
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 10 – 30 per week
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16