Desktop Support Analyst II

At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.

Join the DYOPATH Team as a Desktop Support Analyst II in Denison, TX!

At DYOPATH, we're not just another IT company – we're a people-first organization committed to building a collaborative, creative, and inclusive work culture. We've been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!

Why DYOPATH?

• People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
• Career Growth: With ongoing training and development opportunities, we're here to help you take your career to the next level.
• Amazing Benefits:
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Pet Insurance (because we know pets are family too!)
• And more! Check out our full benefits available at https://dyopath.com/careers/
  

About the Role:

As a Desktop Support Analyst II, you'll be at the heart of maintaining and optimizing our company's technology. You'll work closely with users, offering top-notch support, troubleshooting technical issues, and ensuring that everything from hardware to software is in top working order. We need a detail-oriented and service-minded individual who can stay calm under pressure, has strong technical expertise, and is eager to make a difference.

Pay: $23/h

Shift: 8am – 5pm, Monday – Friday

Key Responsibilities:

• Analyze user requests, handle complex technical issues, and provide in-depth troubleshooting for hardware, software, and peripherals (PCs, laptops, printers, scanners, etc.).
• Whether it's installing, deploying, or maintaining company technology, you'll ensure smooth and efficient operations for all our internal teams.
• Perform essential updates like Microsoft security patches and antivirus signatures to keep systems secure and running smoothly.
• Track incidents and tasks with internal ticketing software, all while ensuring issues are resolved on time and within SLAs.
• Write clear documentation, create knowledge base articles, and help build out self-service capabilities for end users.
• Be a key point of contact for third-party vendors and technicians.
• Document processes, write manuals, and help develop solutions that make life easier for everyone.
  
  

What We're Looking For:

• A Bachelor's degree in IT, Computer Science, or a related field—or four years of comparable work experience.
• A certification, Net certification and previous experience as a Desktop Support Analyst I.
• You have in-depth knowledge of PCs and peripherals and are a pro at troubleshooting hardware and software issues.
• You're comfortable with ITIL and know how to handle change management with precision.
• You're able to work independently and prioritize tasks, keeping things organized and on track.
• You're always customer-service-focused and detail-oriented, ensuring the best possible experience for end users.
  
  

Why Apply?

At DYOPATH, you'll have the opportunity to build your career in a company that truly values your contributions. If you're looking for a role where your tech skills will be appreciated, and you can grow both professionally and personally, we want to hear from you!

Ready to make an impact? Apply today to join the DYOPATH team and start your journey with us!

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.