What are the responsibilities and job description for the Jr. Service Desk Technician position at DYOPATH?
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
Location: On-site
Monday - Friday (8am - 5pm)
Job Summary
The Junior Service Desk Technician provides entry level quality technical computer support to customers through multiple channels including voice, web, and email.
Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned.
The Junior Service Desk Technician will perform the following key functions:
- Provides Intake of calls from customers by taking inbound calls and gathering data for tickets
- Answers user inquiries via phone, email, and system requests
- Delivers timely notifications and assignments to appropriate field representatives
- Documents, and monitors inquiries and solutions using Standard Operating Procedures
- Communicates statuses of projects and issues to managers and Service Desk employees
Minimum Knowledge, Skills, and Abilities Qualifications
- Create Fedex Shipping TO and RETURN labels and mail equipment boxes out
- Mobility Tasks
- Update Mobility Information
- Add device to asset Management
- 60 Day Reboot project
- Reaching out to users to reboot laptops
- Following instructions on Nexthink
- Reset Laptops that are returned
- Clean / organize storeroom as directed
- Special projects as needed
- Non-Employee Leave Dates Project
- Mailing of Peripherals
- Tracking Fedex Packages
- Mailroom pick up
- Other tasks as assigned by Supervisor or Team Leads
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA) – save money pre-tax for eligible medical expenses
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- PTO - Paid Holidays and Vacation Time – encouraging work-life balance
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Bonus Incentive Programs
- Growth opportunities
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Salary : $32,800 - $41,500
