Help Desk / Field Service Technician

Makios Technology is a dynamic, fast-growing Managed Services Provider (MSP) with offices in El Paso, TX, and Dallas-Fort Worth. With an established client base built over 18 years, we are seeking a skilled Help Desk / Field Service Technician to join our El Paso-based team. This position involves resolving endpoint issues, providing exceptional client support, and traveling to client sites as needed to deliver on-site services.

 

Technicians respond to client requests, providing technical service and maintenance support both remotely and onsite at client locations. They are responsible for installing, maintaining, and repairing equipment while offering technical training when necessary. The role involves working with a variety of technologies, including hardware, software, networking, and client/server applications, to ensure optimal functionality for end-users.

 

Traveling to client locations is required, perform equipment installations, troubleshoot hardware and software issues, respond to service requests, and deliver technical training as needed. This includes tasks such as configuring and managing workstations, peripherals, and network connectivity, as well as maintaining and supporting email clients, printers, and domain-connected systems.

 

This role requires a minimum of two years of professional technical experience and the ability to meet minimum technical certifications upon hire or within 45 days.

·        Troubleshoot and resolve endpoint issues on workstations, laptops, thin clients, mobile devices, and peripherals

·        Perform bench repairs involving hardware and software

·        Resolve issues with Office 365/Microsoft 365, VoIP systems, and email (POP/IMAP/Exchange)

·        Install, configure, and update Windows operating systems, software applications, and drivers

·        Maintain and troubleshoot network connectivity for workstations and wireless networks

·        Document issues and solutions systematically and follow established procedures

·        Test, recycle and store older hardware

·        Wipe old computers and ensure data security before disposal

·        Diagnosing and troubleshooting network issues (physical and logical) on client systems

·        Travel to client sites to install, maintain, and repair equipment, including computers, cabling, and network devices

·        Respond to client callouts, execute on-site installations, and provide technical training as needed

·        Terminate Ethernet cabling and ensure compliance with industry standards

·        Work independently and adapt to changing schedules and priorities

·        Endpoint updates and patch management

·        Machine staging for deployments

·        Equipment pickup/delivery to clients

·        Local printer setup

·        Domain join processes

·        Provide high-quality customer service and professional communication

·        Enter time entries and notes on tickets/projects in a timely manner

·        Check schedule for service calls assigned and prioritize calls based on criticality

·        Verify that all information and tools required for service call(s) are available

·        Check email

·        Ensure all service calls and to-dos are completed before leaving at the end of the day

·        Strong professionalism and client-oriented approach

·        Excellent verbal and written communication

·        Analytical thinking and problem-solving abilities

·        Positive team attitude, self-motivation, and the ability to work under pressure

·        Capability to document work and follow procedures

·        Ability to assist higher-level technicians as needed

·        A , MD-100, MD-101, Network

·        Ability to install and configure Windows operating systems (Windows 7 or newer)

·        Experience installing drivers, peripherals, and software applications

·        Familiarity with network communication for workstations and wireless networks

·        Experience troubleshooting email issues and software problems

·        Ability to join systems to Windows domains and manage local/network printers

·        Proficiency in Active Directory, Exchange, and Office 365 mailbox management is a plus

This full-time position operates in both professional office and field environments. You will routinely use standard office equipment such as computers, phones, and photocopiers. Availability for emergency overtime, including before and after standard work hours, is required.

Walk, kneel, squat, stoop, be in tight areas, carry, lift, push, pull items weighing 10 – 50 lbs or more.

Technicians are expected to hold an associate degree in a relevant field from an accredited institution. Preferred schools include Western Tech, Southwest University, UTEP or EPCC.

Minimum of 2 years of recent experience as a Help Desk and Field Technician or in a similar role required.

Performance-based bonuses

Medical Insurance and Health Savings Account (HSA)

401(k) with company match

Generous PTO plan

This is NOT a work-from-home position. This role is based out of our El Paso, TX office and requires on-site client visits.