Demo

Help Desk Technician

SOS International LLC
El Paso, TX Full Time
POSTED ON 3/31/2025
AVAILABLE BEFORE 3/27/2026
Overview

SOSi is seeking an experienced Help Desk Technician to join our team in El Paso, TX.  The Help Desk Technician will be responsible for the support of Wordbridge, our Interpreter Services platform.  


Essential Job Duties

  • Mentor less experienced staff. 
  • Track and report call volume and average time to resolution. 
  • Responsible for fielding phone calls and emails and creating trouble tickets. 
  • Provide total customer support service as single point of contact for Tier 1 and Tier 2 level tickets. 
  • Provide phone support to users. 
  • Serve as the initial point of contact for troubleshooting applications/software PC, and mobile phone problems. 
  • Escalate tickets to the appropriate team. 
  • Ensure all tickets are updated with accurate information.  
  • Communicate technical issues and resolutions with clients. 
  • Train and mentor clients as needed to ensure their success within the team. 

Minimum Requirements

  • High school diploma or equivalent. 
  • Minimum of two (2) years of help desk/technical support experience. 
  • Minimum of two (2) years Software Support: Microsoft OS, Office Suite and IBM Sametime. 
  • Minimum of two (2) years Hardware Support: desktops, laptops, scanners, printers, mobile devices, etc.. 
  • Ability to work in fast-paced, rapidly changing environment. 
  • Must be comfortable working with and troubleshooting the Microsoft series of operating systems and applications. 
  • Excellent oral and written communication skills 
  • Provide support in a mission critical environment.

Work Environment

  • Normal office working conditions. 
  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary. 

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Help Desk Technician?

Sign up to receive alerts about other jobs on the Help Desk Technician career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at SOS International LLC

SOS International LLC
Hired Organization Address Fort Meade, MD Full Time
Overview SOSi is currently seeking an experienced Site Manager to join our team in Fort Meade, MD in support of IT, Engi...
SOS International LLC
Hired Organization Address Chantilly, VA Full Time
Overview SOSi is seeking an Intelligence Analyst to support our customer in duties of Spanish Linguists and Linguistics ...
SOS International LLC
Hired Organization Address Reston, VA Full Time
Overview SOS International LLC (SOSi) is seeking a Construction Security and Reporting Technician to support the US Army...
SOS International LLC
Hired Organization Address Reston, VA Full Time
Overview SOS International LLC (SOSi) is seeking a Construction Security and Reporting Technician to support the US Army...

Not the job you're looking for? Here are some other Help Desk Technician jobs in the El Paso, TX area that may be a better fit.

Help Desk / Field Service Technician

Makios Technology, El Paso, TX

AI Assistant is available now!

Feel free to start your new journey!