Service Administrator

The Position

We are currently looking for a Service Administrator to join our inside Service team at our Dytran facility in Chatsworth, CA. We are looking for an experienced service administrator with a good sense of urgency and strong customer service skills. This individual must be able to handle complex orders and contracts and is the primary customer support liaison for processing repair orders and delivery schedules.

Primary Responsibilities

Contribute to the Service Department by ensuring our customers receive a prompt response for all service-related orders and maintaining our turn-around time frame & reliability.

Your daily work may include, but is not limited to :

• Provides an exceptional level of customer service inline with our core values.
• Communicates directly with customers by giving them quotes, answering customer calls and emails, assigning RMA numbers, or offering other information requested by the customer.
• Will provide customers with Received and Return Dates for their products.
• Route’s customer return merchandise authorization (RMA) issues to Engineering and or Sales for technical support as needed.
• Ensures customers are kept up to date with their Job repair status at appropriate intervals.
• Documents and issues the correct Traveler for models received daily, assuring the correct type of Service needed is identified.
• Expedites daily RMA Shipping Agenda.
• Issue Warranty Replacements and Credit Memos
• Ensures that quality inspection of RMA’s is completed daily.
• Processes scrapped units.
• Will follow up with any late / pending orders.
• Will check the order packets after the item has shipped to ensure that the documentation is correct and scan it into the system for filing.
• Communicates with calibration technicians and service coordinators as needed.
• Signs off Stock Requisitions received from Service Tech for parts needing repair to restore unit back to Dytran Manufacturer Spec.
• Assures we carry out Expedited Service Orders.
• Ensures work orders and RMA’s are closed within the system.
• Performs other duties as assigned.

Professional Qualifications

Personal Skills

We Offer

The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At Dytran / HBK, we live up to our three values : Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

One company – HBK

Hottinger Brüel & Kjaer (HBK) is a global leader in the fields of sensors, data acquisition, and analytics. Additionally, we provide services and collaboration for various R&D, production and in-operation applications.

Until the end of July 2020, the companies were known as Hottinger Baldwin Messtechnik GmbH (HBM) and Brüel & Kjær Sound & Vibration Measurement A / S respectively.

HBK is a subsidiary of Spectris plc and employs around 3000 people worldwide. Our product eco system covers all layers from sensors , electronics , to software and collaboration. Our customers range from end users of the entire tool chain focusing on analytics and results in virtual testing, physical testing, and monitoring, to our OEM and system integrator partners and customers integrating our products into their own offering and solution. Our product portfolio is as versatile and varied as our customer base and covers many industries.

We have engineering and production facilities in Germany, Denmark, UK, Portugal, USA and China and are represented in over 80 countries worldwide. We are proud to be one of the top three suppliers worldwide in our market segments served, thanks to our high-quality products and the commitment of our employees.

Compensation

25.00 - $31.00 per hour

Benefits Highlight

We believe that work is what we do so we can do other things : to that end HBK offers four (4) weeks of PTO to all new hires in addition to 11 paid holidays, paid Parental Leave, and a Volunteer Day. We match up to 5% of your 401k deferrals and you are immediately vested in those funds. Our medical and dental plans with the country’s top providers are excellent. Not to mention we offer tuition reimbursement to employees after six months of employment.

Freedom with responsibility is the framework for HBK's employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

ITAR REQUIREMENTS

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Candidates must be legally authorized to work in the United States on a full-time basis and will not now or in the future require sponsorship for an employment visa.

Equal Employment Opportunity

Dytran Instruments, Inc. is an Equal Opportunity / Affirmative Action Employer. All decisions regarding recruiting, screening, hiring, training, promotion, transfer, pay, training, benefits, and other conditions of employment will be made based on valid job qualifications and business reasons. All such decisions will be made without regard to race, color, religion, religious dress practice, religious grooming practice, creed, sex, national origin, age, disability, marital status, pregnancy, sexual orientation, citizenship, gender identity, veteran status, or any other protected class by federal, state, or local law. This includes consideration of qualified applicants with criminal histories consistent with the City of Los Angeles Fair Chance Hiring Ordinance.

Salary : $25 - $31