General Manager (Co-working Space)

POSITION OVERVIEW

DZL is a market leader in real estate development and property management, featuring a high-profile mixed-use portfolio of office, retail, entertainment, hospitality, and co-working properties.  The neighborhood sits in Nashville’s downtown urban core, inside the SoBro and Gulch neighborhoods.  The campus spans 16 contiguous acres, with numerous core infill sites ready for development, anchored by iconic adaptive reuse properties, cornerstones of the city. 

We are seeking a dynamic and personable General Manager to oversee a vibrant 30,000 sq. ft. co-working space in Cummins Station. This role is pivotal in fostering a thriving community, enhancing member experience, and driving engagement. The ideal candidate is a natural networker, passionate about creating collaborative environments, and skilled in managing operations. 

KEY RESPONSIBILITIES  

1. Community Engagement: Develop and implement strategies to foster a sense of community among members. Organize events and networking opportunities to encourage collaboration and interaction.
2. Member Support: Serve as the first point of contact for members, addressing inquiries, resolving issues, and ensuring a positive experience. Conduct regular check-ins to gather feedback and enhance satisfaction.
3. Space Management: Oversee the daily operations of the co-working space, ensuring it is clean, well-maintained, and equipped to meet the needs of members. Manage room bookings, resources, and supplies.
4. Sales & Leasing Growth: Drive leasing sales by actively promoting the co-working space to potential clients. Conduct tours, present leasing options, and follow up with leads to convert inquiries into new leases, and manage existing lease expirations, renewals, space extensions, etc.
5. Marketing & Promotion: Promote the co-working space through social media, newsletters, and local partnerships. Highlight community events and member success stories to attract new members.
6. Onboarding: Guide new members through the onboarding process, ensuring they feel welcomed and informed about space policies, resources, and community opportunities.
7. Collaboration & Partnerships: Build relationships with local businesses and organizations to create opportunities for members. Explore potential partnerships for events, sponsorships, and member discounts.
8. Reporting & Analysis: Monitor community engagement metrics and gather feedback to evaluate the effectiveness of community initiatives. Prepare reports for management on member satisfaction and community growth.
9. Other projects and additional tasks as assigned. 

QUALIFICATION REQUIREMENTS: 

Experience Required 

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• 2 years of proven experience in community management, customer service, or event planning. 

 Skills and Knowledge Required 

1. Excellent interpersonal and communication skills, with a knack for networking and relationship-building.
2. Strong organizational skills and attention to detail.
3. Excellent time management skills and ability to multi-task and prioritize work. 
4. Ability to work independently and as part of a team.
5. Professional work ethic. 
6. Proficient in social media platforms and basic marketing principles.
7. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). 

Physical Requirements:

• Must be able to sit at a desk for prolonged periods while working on a computer.
• Ability to stand, sit or walk for extended periods including maneuvering up and down stairs.
• Must be able to lift up to 15 pounds at a time. 

DZL is committed to equal opportunity in the workplace. In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability, or any other class expressly protected by law. Qualified applicants are considered for employment according to the state laws of Tennessee.