Bank Teller

Description

We are hiring a Teller who will be responsible for providing exceptional Member experiences with a focus on courtesy, product knowledge, accuracy, and timeliness with respect to all credit union products and services.

Branch Hours: Monday - Friday 9:00AM to 5:00PM

• Based upon business needs, this position will require flexibility to work a varied work schedule, including rotating Saturdays.
  
  

Why Work at CU SoCal?

Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other!

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose.

CU SoCal is a Gallup Exceptional Workplace Award Recipient

In 2024, Credit Union of Southern California (CU SoCal) was honored with the Gallup Exceptional Workplace Award, ranking among the top 60 workplaces worldwide for outstanding employee engagement. The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!

Requirements

Minimum Qualifications

• High School Diploma or equivalent.
• 6 months cash handling experience in Retail/Service industry.
• 6 months experience in Member/Customer service.
  
  

Preferred Qualifications

• Associates degree or equivalent experience.
• Working knowledge of savings and checking products, accounts, and services.
• Bilingual with fluency in English and Spanish to serve our Spanish speaking Members while conducting their banking business.
  
  

Skills And Abilities

• Working knowledge in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.).
• Good verbal and written communication skills in person and over the phone including very good active listening skills.
• Good interpersonal skills and a commitment to providing high quality service to our Members and working as a team player.
• Ability to use knowledge of products, services, and branch operations.
  
  

Essential Duties And Responsibilities

• Processes Member transactions accurately, including but not limited to deposits, transfers, withdrawals, and other transactions in accordance with credit union policies, procedures, and regulatory requirements.
• Processes all transactions within assigned limits, maintains daily cash, and sells cash to the vault as needed so as not to exceed established limit. Adheres to accurate cash balancing procedures. Researches and resolves cash differences.
• Identifying opportunities to cross-sell credit union products and services while generating referrals based on Member needs.
• Responsible for responding to Member inquiries and resolving issues. Educate Members on alternative channels that provide service.
• Adhere to accurate check scanning and balancing.
• Adhere to the service standards outlined by the credit union.
• Assist with opening/closing branch procedures as necessary, Saturday availability.
• Adhere to credit union policies, operational controls, and regulatory procedures to ensure the safety and security of Member and credit union assets. Maintain a comprehensive knowledge of all credit union products and services.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Complete understanding and active application the Exceptional Experience Guide expectations.
• Additional duties and responsibilities as assigned.
  
  

We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.

Pay Scale: Min $16.88 / Mid $20.10/ Max $23.27* an hour

• Actual compensation will be based on geographical location, work experience, education and/or skill level.
  
  

CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.

We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.